What are the responsibilities and job description for the Refrigeration Support Specialist position at Marvel Refrigeration?
**Marvel Refrigeration: A World-Class Manufacturer**
We have been a leading manufacturer of high-end refrigeration and cooking products for over 100 years. Our commitment to exceptional quality and service has earned us a reputation as a world-class manufacturer.
Customer Service Representative Role
We are seeking a talented individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service, processing unit orders, and entering customer orders into our ERP system.
Responsibilities
- Process unit orders and enter customer orders into our ERP system according to our customer service order processing guidelines.
- Respond promptly to customer inquiries via email, phone, and other channels.
- Provide sales information to customers and distributors.
- Coordinate with internal departments to resolve customer issues and find solutions.
- Manage lead times and track orders accurately.
- Support the department in a call center environment by working on special projects and performing other duties as assigned.
Qualifications
To be successful in this role, you will need:
- 3 years of experience in customer service, preferably in a call center environment.
- An Associate's degree or higher in a business-related field (preferred).
- Minimum of 2 years of order entry or administrative experience.
- Experience with an ERP system or similar for entering orders, accessing technical information, locating service providers, and tracking warranty.
Skills and Abilities
- Active listening skills, giving full attention to what others are saying.
- Patient and composed communication with customers.
- Ability to articulate positively to convey information effectively.
- Strong computer skills proficient with Microsoft Office.
- Ability to work shifts and hours mandated by management.
