What are the responsibilities and job description for the Remote Hotel Loyalty Program Coordinator position at Maryland Center for Hospitality Training?
Job Summary:
We are hiring a Remote Hotel Loyalty Program Coordinator to manage guest rewards and ensure members receive excellent service. You will handle enrollment, point tracking, and promotional campaigns.
Key Responsibilities:
- Enroll new members into the hotel's loyalty program.
- Assist guests with redeeming rewards and tracking points.
- Promote loyalty benefits and exclusive member offers.
- Resolve member concerns related to program rules and point discrepancies.
- Analyze program performance and suggest improvements.
Requirements:
- Experience in customer service, hospitality, or marketing.
- Strong knowledge of loyalty programs and CRM tools.
- Excellent communication and problem-solving skills.
- Ability to work flexible hours, including weekends.
Salary : $23 - $28
