What are the responsibilities and job description for the Remote Hotel Loyalty Program Coordinator position at Maryland Center for Hospitality Training?

Job Description

Job Summary :

We are hiring a Remote Hotel Loyalty Program Coordinator to manage guest rewards and ensure members receive excellent service. You will handle enrollment, point tracking, and promotional campaigns.

Key Responsibilities :

Enroll new members into the hotel's loyalty program.
Assist guests with redeeming rewards and tracking points.
Promote loyalty benefits and exclusive member offers.
Resolve member concerns related to program rules and point discrepancies.
Analyze program performance and suggest improvements.

Requirements :

Experience in customer service, hospitality, or marketing.

Strong knowledge of loyalty programs and CRM tools.

Excellent communication and problem-solving skills.

Ability to work flexible hours, including weekends.

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What are the responsibilities and job description for the Remote Hotel Loyalty Program Coordinator position at Maryland Center for Hospitality Training?

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