Service Support Advisor

At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future. With our intelligent digital and analogue solutions, you will help shape the implementation of the energy transition. In a global team of 4,800 committed colleagues, which is characterised by the unique cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.

What challenges can you expect?

Essential Functions

• Advising transformer repair shops, end customers / operators regarding all technical inquiries relating to the MR product range. Of particular importance is the analysis and coordination of technical requirements for maintenance, repairs, maintenance, and replacement of electromechanical drives, transformer voltage controllers and electronic control and monitoring systems.
• Provide designated end customers / operators with after-sales technical support and troubleshooting.
• Providing support to Project Managers on field activities such as collecting information for bids and quotations, analyzing feasibility for product upgrades or replacements, supporting installation and/or commissioning.
• Compiling, analyzing (technically and commercially) and sending offers and order confirmations for products, components, parts and services for designated end customers / operators.
• Coordinating schedules and monitoring progress during processing / commissioning / field service.
• Assisting with and / or managing internal and intra-divisional projects.
• Making presentations regarding maintenance strategies / technical issues to customers and at conferences.
  
  

What do we expect from you?

Required Education And Experience

• Engineering degree or master technician in Electrical, Electromechanical or Electronics area.
• Experience in manufacturing or similar environment.
• Knowledge of control products in electrical transmission industry. Transformer Monitors, Voltage Controllers and Load Tap Changers are preferred.
  
  

Competencies

• Communication Proficiency
• Time Management
• Personal Effectiveness/Credibility
• Flexibility
• Stress Management/Composure
• Business-fluent English
• Additional language skills desirable
• Understanding of processes and systems
• Understanding of electrical diagrams is a must
• Willingness to travel
• Ability to evaluate, prioritize and organize customer inquiries
• Customer orientation
  
  

This is what we offer. And much more.

Click through our benefits and learn more about your benefits with us!

Benefits

Paid Health benefits option: Health, Dental, Vision, Life, Short and Long-Term Disability Insurance for you and your family, and Teladoc services, outstanding HSA Contribution, generous 401k match – Up to 10% of base pay

Work Life Balance

12 paid holidays, paid time off (PTO) for personal needs or to spend time with family