Service Support Advisor

At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future. With our intelligent digital and analogue solutions, you will help shape the implementation of the energy transition. In a global team of 4,800 committed colleagues, which is characterised by the unique cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.

What challenges can you expect?

Essential Functions

• Advising transformer repair shops, end customers / operators regarding all technical inquiries relating to the MR product range. Of particular importance is the analysis and coordination of technical requirements for maintenance, repairs, maintenance, and replacement of electromechanical drives, transformer voltage controllers and electronic control and monitoring systems.
• Provide designated end customers / operators with after-sales technical support and troubleshooting.
• Providing support to Project Managers on field activities such as collecting information for bids and quotations, analyzing feasibility for product upgrades or replacements, supporting installation and/or commissioning.
• Compiling, analyzing (technically and commercially) and sending offers and order confirmations for products, components, parts and services for designated end customers / operators.
• Coordinating schedules and monitoring progress during processing / commissioning / field service.
• Assisting with and / or managing internal and intra-divisional projects.
• Making presentations regarding maintenance strategies / technical issues to customers and at conferences.
  
  

What Do We Expect From You

Required Education and Experience

• Engineering degree or master technician in Electrical, Electromechanical or Electronics area.
• Experience in manufacturing or similar environment.
• Knowledge of control products in electrical transmission industry. Transformer Monitors, Voltage Controllers and Load Tap Changers are preferred.
  
  

Competencies

• Communication Proficiency
• Time Management
• Personal Effectiveness/Credibility
• Flexibility
• Stress Management/Composure
• Business-fluent English
• Additional language skills desirable
• Understanding of processes and systems
• Understanding of electrical diagrams is a must
• Willingness to travel
• Ability to evaluate, prioritize and organize customer inquiries
• Customer orientation
  
  

Reinhausen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Reinhausen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Reinhausen expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Reinhausen employees to perform their job duties may result in discipline up to and including discharge.