What are the responsibilities and job description for the Service Support Advisor position at Reinhausen Manufacturing Inc.?
For our location Humboldt, TN we are looking forward for you as :
Service Support Advisor
What challenges can you expect?
Essential Functions
- Advising transformer repair shops, end customers / operators regarding all technical inquiries relating to the MR product range. Of particular importance is the analysis and coordination of technical requirements for maintenance, repairs, maintenance, and replacement of electromechanical drives, transformer voltage controllers and electronic control and monitoring systems.
- Provide designated end customers / operators with after-sales technical support and troubleshooting.
- Providing support to Project Managers on field activities such as collecting information for bids and quotations, analyzing feasibility for product upgrades or replacements, supporting installation and / or commissioning.
- Compiling, analyzing (technically and commercially) and sending offers and order confirmations for products, components, parts and services for designated end customers / operators.
- Coordinating schedules and monitoring progress during processing / commissioning / field service.
- Assisting with and / or managing internal and intra-divisional projects.
- Making presentations regarding maintenance strategies / technical issues to customers and at conferences.
What do we expect from you?
Required Education and Experience
Competencies
