Customer Service Specialist

Salary : $44,311.92 - $55,339.68 Annually

Location : Mason County, WA

Job Type : Full-Time

Job Number : 202500005

Department : Central Operations

Opening Date : 02 / 28 / 2025

Closing Date : 3 / 14 / 2025 5 : 00 PM Pacific

FLSA : Non-Exempt

Bargaining Unit : NU

Any one position may not include all of the duties listed nor do the listed examples include all tasks, which may be found in positions of this class.

Please review the full position description for additional information.

Description

Perform a wide variety of clerical and office tasks in support of Central Services and the public to ensure needs are met in a timely, positive, and efficient manner. Support accounts payable, equipment inventory, and a variety of programs. Serve as the first point of contact for the Commissioners' office and / or PBX operator for walk-in customers with business for the county. Receive and direct incoming calls to the appropriate county department.

Essential Functions

Any one position may not include all the duties listed nor do the listed examples include all tasks that may be found in positions of this class.)

Serve as receptionist / PBX operator by directing incoming calls and visitors, take messages, respond to requests for general information, and provide information regarding established procedures, policies, and services. Schedule meetings and appointments and maintain schedules of conference rooms.

Communicate and assist the public. Respond to questions, direct inquiries, provide information, or process incoming and outgoing documents by correspondence, telephone, or in person.

Perform a variety of clerical and office tasks, such as answering incoming phone calls, data entry, correspondence, photocopy and distribute correspondence and reports, collate and assemble documents, various documents, and spreadsheets. Review, prioritize, and forward incoming correspondence to appropriate departments for response. Distribute mail, and order supplies.

Provide technical accounting support for budget and accounting programs under the Central Services purview, including accounts payable data entry, assembly of vouchers and record management in Excel.

Exercise skill and judgment in dealing with the public to solve complaints, answer a wide variety of questions and provide information. Maintain and disburse forms and public information. Recommend improvements to current processes and procedures.

May support the Central Services equipment inventory program, Motor Pool Program, Current Use Taxation Program, Employee Recognition Program, and the Veterans Assistance Program. This includes screening applications for assistance, issue checks and managing the imprest checking account and performing other duties as assigned.

Regular, reliable, professional, and punctual attendance.

Other duties as assigned.

Knowledge of :

• Office practices and procedures.
• Business English, composition, grammar, spelling, punctuation, and format.
• Accounting practices.
• County policies and procedures.
• Database management.

Skill in :

Ability to :

OTHER JOB DUTIES :

WORKING CONDITIONS : (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Mason County provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.)

Duties are primarily performed in an office environment while stationary at a desk or computer terminal. May experience highly stressful situations in the process of resolving problems under strict deadlines. Incumbents are expected to function with independence and have latitude in exercising independent judgment within the framework of existing policies and procedures. Work is performed under moderate supervision and is reviewed frequently for adequacy and accuracy of records, reports, and functions.

Minimum Qualifications

Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job may be considered.)

PREFERRED QUALIFICATIONS :

LICENSES, CERTIFICATES AND OTHER REQUIREMENTS :

Supplemental Information

Work Schedule : 8 : 00AM - 5 : 00PM

Discover the Benefits of Joining Mason County!

At Mason County, we value our employees and offer a comprehensive benefits package to support your health, financial security, and professional growth.

Health Insurance Enjoy medical, dental, and vision coverage for yourself and eligible dependents as a regular full-time employee. Some part-time employees may also qualify. We offer affordable plans, with premiums partially covered based on the type of coverage you choose.

Retirement Plans Secure your future with enrollment in one of Washington State's Department of Retirement Systems programs : PERS, PSERS, or LEOFF. Both you and the County contribute to your retirement, ensuring long-term financial stability.

Paid Leave Take time to recharge! Mason County provides sick leave, holidays, and vacation time based on County policies or union agreements. Plus, your vacation accrual grows the longer you stay with us.

Life & AD&D Insurance We've got you covered with County-paid basic life and AD&D insurance for added peace of mind.

Employee Assistance Program (EAP) Access 24 / 7 support for yourself, your spouse, domestic partner, and children (up to age 26). Whether it's personal or work-related challenges, the EAP is here to help improve your well-being.

Educational Assistance Advance your career with County-supported education! Full-time employees may be reimbursed for approved courses relevant to their role.

Longevity Rewards We recognize and reward your dedication with additional monthly compensation for continuous service milestones.

Thriving Work Environment We maintain a drug-free, smoke-free workplace that fosters professionalism and respect.

Commitment to Diversity & Inclusion Mason County is an equal opportunity employer that celebrates diversity and upholds fair employment practices.

Accommodations for All Applicants If you need accommodations during the selection process, we're here to help! Contact our Human Resources Department at (360) 427-9670 Ext. 290.

Join Mason County and build a rewarding career in a supportive and inclusive environment. Apply today to become part of our dedicated team!

Do you have a High School diploma or GED?

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Salary : $44,312 - $55,340