Senior Specialist, Patient Risk and Safety - Mass General Brigham Medical Group

Site: Mass General Brigham Medical Group, Inc. At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply. This position is primarily remote, but team members will also be expected to go onsite (Assembly Row Corporate Headquarters and System Hospital Sites) as needed. Why Join Us? - Impactful Work: Your efforts will directly contribute to the safety and well-being of patients across our extensive healthcare network. - Hybrid Flexibility: Enjoy the benefits of a predominantly remote role with occasional on-site engagements, ensuring a healthy work-life balance. - Innovative Environment: Work in a forward-thinking, change-focused setting that values creativity, flexibility, and continuous improvement. - Comprehensive Support: We provide the technology, training, and resources needed for you to excel, whether working remotely or on-site. Job Summary The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. We are seeking a motivated and detail-oriented Senior Patient Safety and Risk Specialist to join our team. In this role, you will collaborate closely with hospital leadership, directors, managers, and staff across various departments to champion patient safety initiatives. You will support the Senior Manager of Patient Safety, Risk, and Patient Family Relations in implementing safety protocols and ensuring the highest standard of care across MGBMG. This role provides the unique opportunity to shape and drive equity-informed high-reliability concepts throughout the hospital. As a key player in our ongoing commitment to patient safety, you will lead change management efforts, mentor junior staff, and coordinate complex projects across multidisciplinary teams. This is a dynamic role for someone who thrives in a fast-paced and evolving environment, with ample opportunities for professional growth and development. Key Responsibilities: - Oversee the day-to-day coordination of patient safety event management and lead equity-informed initiatives. - Collaborate with MGBMG leadership on medical peer reviews, patient care concerns, and serious adverse events. - Identify trends through data analysis and recommend corrective measures to enhance clinical quality. - Partner with regulatory agencies during site visits and compliance assessments. - Lead educational efforts to promote non-punitive reporting and equity-informed, high-reliability care across the organization. - Mentor and train patient safety staff, fostering a culture of safety and collaboration. Qualifications Qualifications Bachelor’s degree in a relevant field required. 3-5 years of progressive healthcare experience, with a strong clinical background. Experience working in a large, complex healthcare organization is highly preferred. Proven presentation, communication, and project management skills. - Advanced proficiency in MS Office (Word, Excel, PowerPoint, Access). When hiring, we look for candidates who not only meet the qualifications, but also possess positive attitudes, innovative spirits, and genuine passion for the work. A combination of skills, competencies, education, and experience may be substituted for our minimum requirements. Additional Job Details (if applicable) Special Requirements: - Must be available during hospital/site-declared emergencies and for regulatory agency reviews as needed. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.