What are the responsibilities and job description for the DevOps Applications Analyst I, Intelligent Automation position at Massachusetts General Hospital?
Site : Mass General Brigham Incorporated
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At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and / or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.
Job Summary
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Reporting to the Manager, Intelligent Automation, the DevOps Applications Analyst I is a key role that supports and maintains operational RPA processes in the organization. This role involves monitoring process runs, resolving issues, and implementing small changes to improve efficiency and reduce exceptions.
Qualifications
Education
Bachelor's Degree in Computer Science or a related field required.
Experience
Related IT experience, ideally in a healthcare IT environment, 0-1 year required.
Knowledge, Skills and Abilities
- Ability to document workflows and business processes.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Strong analytic and problem-solving skills.
- Ability to learn quickly.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.
- An understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to illustrate a written process description as a workflow diagram.
- Solid end-user computing skills; for example, intermediate spreadsheet user or similar. Any deeper technological experience such as coding or databases is advantageous but not essential.
- The ability to work with a structured and methodical approach, combined with an inquiring mind.
- Time management skills and the ability to simultaneously work on multiple automations.
- Excellent relationship-building skills.
- Good written skills with the ability to produce clear and concise documentation.
- Experience creating and modifying Power BI reports preferred.
- Knowledge of ServiceNow preferred.
Additional Job Details (if applicable)
Physical Requirements
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement :
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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