What are the responsibilities and job description for the Intelligent Automation Analyst position at Veridic Solutions?
Top Skills Required / Notes :
From Call with HM :
- degree is a must have.
- He's not married to a specific total YOE. Look for someone who has a couple of years of experience with the must haves and he'll entertain that.
- UiPath with exposure to some of the AI components of UiPath is a must have. Said he would consider someone with strong RPA exp with other tools if they have the AI exposure to advise on use cases.
- Call center / agentic experience- highly preferred.
What this role is actually doing : This supports call center technology. They have a lot of rpa automations in use on the back end and they are wanting to get more into the front end of things ie agentic orchestration or agentic AI. If you call and say I'm changing my name / my name is spelled wrong. Today, front agents create a ticket, someone in back office will correct it. Reason is they want to make sure it is correct, do some validations etc. Process calls for validations- drivers license, bill etc. Behind scenes, they have automated all of this. They now want to bring to front agents. From AI perspective, needs to understand I'm asking for a name change. Send a link to upload license. IF they cannot figure out, then ticket is created. This person will be helping them identify best use cases for this. Looking at TMS system, automations platform, what applications are doing, and understanding how RPA can enrich this.
Required Skills & Qualifications
Technical
Non-technical
Preferred Qualifications
Certification in RPA tools (UiPath Advanced Developer, Blue Prism Developer, etc.).
Experience with generative AI models (GPT, LLMs) for adaptive automation.
Experience in Intelligent Document Processing (IDP) using AI and OCR tools.
Description : Job Summary
We are seeking an Intelligent Automation Analyst with AI & Agentic AI Experience. The Analyst will Client and describe intelligent automation opportunities & solutions to business leaders, clearly articulating their value and risk. This role requires expertise in Robotic Process Automation (RPA), AI-driven automation, and agentic AI approaches to optimize business processes, enhance decision-making, and improve operational efficiency.
Key Responsibilities
