What are the responsibilities and job description for the IT Support Specialist position at Massachusetts Institute of Technology?
Posting Description
IT SUPPORT SPECIALIST , Information Systems and Technology (IS&T), to ensure the development and maintenance of collaborative relationships with cross-functional IS&T teams, and departments, labs, centers, and institutes (DLCIs) across MIT; serve as an ambassador to the greater MIT community by providing excellent customer service for escalated matters, while also working toward the future goal of providing consulting services to DLCs; provide proactive and effective technical support to a diverse customer base, delivering solutions to technical and non-technical users while supporting a wide range of technology and services including but not limited to, managing the hardware lifecycle, utilizing endpoint management for reporting and critical updates, and providing next-level technical support to end-users.
Find a Full Job Description Here .
Job Requirements
REQUIRED : Bachelor’s degree or equivalent; a minimum of two years of relevant experience in IT support, Information Systems, Computer Science, or another related field; experience diagnosing/resolving problems in Mac, Windows, iOS and Android platforms across their software, hardware, and managed service product lines; solid diagnostic skills and working knowledge of current technology; demonstrated experience with common IT ticket platforms, preferably ServiceNow; ability to adapt and pivot priorities in a fast-paced environment; support and assist team members to meet goals and deadlines; and customer service oriented with excellent verbal and written communication skills. PREFERRED : Exposure to EndPoint tools (e.g., Jamf, MECM, Intune, etc.); and experience working in a higher education setting. Job #24842-6
Starting salary range: $70,000 - $80,000.
Fully remote position.
2/7/2025
IT SUPPORT SPECIALIST , Information Systems and Technology (IS&T), to ensure the development and maintenance of collaborative relationships with cross-functional IS&T teams, and departments, labs, centers, and institutes (DLCIs) across MIT; serve as an ambassador to the greater MIT community by providing excellent customer service for escalated matters, while also working toward the future goal of providing consulting services to DLCs; provide proactive and effective technical support to a diverse customer base, delivering solutions to technical and non-technical users while supporting a wide range of technology and services including but not limited to, managing the hardware lifecycle, utilizing endpoint management for reporting and critical updates, and providing next-level technical support to end-users.
Find a Full Job Description Here .
Job Requirements
REQUIRED : Bachelor’s degree or equivalent; a minimum of two years of relevant experience in IT support, Information Systems, Computer Science, or another related field; experience diagnosing/resolving problems in Mac, Windows, iOS and Android platforms across their software, hardware, and managed service product lines; solid diagnostic skills and working knowledge of current technology; demonstrated experience with common IT ticket platforms, preferably ServiceNow; ability to adapt and pivot priorities in a fast-paced environment; support and assist team members to meet goals and deadlines; and customer service oriented with excellent verbal and written communication skills. PREFERRED : Exposure to EndPoint tools (e.g., Jamf, MECM, Intune, etc.); and experience working in a higher education setting. Job #24842-6
Starting salary range: $70,000 - $80,000.
Fully remote position.
2/7/2025
Salary : $70,000 - $80,000
