What are the responsibilities and job description for the Front Desk Sales Associate position at Massage Envy Flemington?
OVERVIEW
We are looking for dynamic and sales driven front desk associates with the potential for advancement opportunities! If you can multi-task, love sales, and the day to day operations that go into our business, apply here! You're the first and last face a client sees, setting the tone for the best customer experience possible. You deserve a career that helps you feel and deliver your best.
RESPONSIBILITIES
As a front desk sales associate at this Massage Envy Flemington, essential responsibilities revolve around selling memberships and providing excellent services to members and guests. These include:
- Promoting the Wellness Program
- Educating guests on the importance of establishing a wellness routine
- Answering phone calls
- Checking members and guests in and out for appointments
- Greeting members and guests upon arrival
- Keeping management apprised of member concerns and following manager’s policies, procedures and direction
- Accepting constructive criticism in a positive manner and using it as a learning tool
- Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy
- Staying updated on retail products and promotions
- Recognizing and supporting team goals, while creating and maintaining positive relationships with team members.
- Day to day operations of a spa including but not limited to maintaining inventory, outbound phone calls, laundry, stocking/light cleaning of facility.
QUALIFICATIONS
Qualified candidates will:
Education, Skills and Training:
- Have a high school diploma or equivalent (GED).
- Possess basic math and cash handling experience.
- Have strong phone and computer skills.
- Have previous customer service experience (preferred).
- Be able to prioritize and perform multiple tasks.
- Work cohesively with others in a fun and fast-paced environment.
- Possess general knowledge of massage and esthetic services and modalities (preferred).
Communications and Personal Interactions
- Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, and the franchised location’s management and team.
- Maintain client confidentiality.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Evening shift
- Night shift
Work Location: In person
Salary : $16 - $18