Office Support Specialist

Job Title: Administrative Office Support Specialist

At Master Air, Inc., we pride ourselves on being a one-stop shop that can meet the needs of any client. Our goal is to provide the highest quality design and installation services, on schedule and on budget, along with outstanding customer service. We are currently seeking an Administrative Office Support Specialist to join our growing team.Job Description:We are looking for a motivated and personable individual to join us as a Administrative Office Support Specialist. In this role, you will provide excellent service and support to our customers while assisting with key administrative tasks. The ideal candidate will be articulate, friendly, and able to multitask in a fast-paced environment. This role requires a combination of strong communication skills and organizational abilities.Key Responsibilities:

• Answer incoming phone calls professionally and courteously, providing exceptional customer service.
• Create profiles for new customers, ensuring all necessary information is accurately recorded and up-to-date.
• Complete and submit warranty forms for new equipment purchases, ensuring all documentation is accurate.
• Schedule customer appointments, coordinating with field technicians to ensure smooth operations.
• Maintain organized hard files, ensuring all paperwork is properly filed and easily accessible.
• Enter equipment information into Field Edge software, ensuring data is accurate and up-to-date.
• Input and manage customer maintenance agreements in our system.
• Work collaboratively with team members and take directions to ensure efficient daily operations.

Requirements:

• Excellent verbal communication skills; able to speak clearly, professionally, and courteously.
• Personable, polite, and customer-focused with a strong commitment to service.
• Ability to take direction and work effectively within a team environment.
• Strong organizational skills with attention to detail and accuracy.
• Previous experience in customer service or administrative support is a plus.
• Proficiency with basic office software and a willingness to learn Field Edge software.
• Ability to handle multiple tasks simultaneously and prioritize effectively.

If you are a proactive, detail-oriented individual with a passion for customer service and administrative support, we encourage you to apply and become part of our team at Master Air, Inc.!Here are some alternative job titles that can be used instead of Administrative Office Support Specialist:

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Ability to Commute:

• Pearland, TX 77581 (Required)

Ability to Relocate:

• Pearland, TX 77581: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16