ServiceNow Administrator

Job Title: ServiceNow Administrator

Key Responsibilities:

• Assists in developing standard ITconfiguration and asset management methodology
• Develop CMDB policy, processes, andknowledge base
• Conduct reporting on configuration auditsand reconciliation
• Maintains CIs to ensure CMDB accuracy andcompleteness
• Drives visibility on process adherenceand compliance improvement opportunities
• Works with other ITSM processes tounderstand new requirements and identify how Configuration management cansupport or replace
• Support and administer the tool forconfiguration and asset management, ServiceNow Discovery, and additionalapplications or modules as assigned
• Conduct discovery workshops to uncoverand consolidate disparate data sources while managing the expected businessoutcomes, use cases, the ServiceNow Common Service Data Model (CSDM), andplatform governance
• Create and document requirements forefficient process design that includes self-service options with limited manualeffort
• Manage the operational integration andcentralization of IT Asset Management processes, such as requests andprocurement, reports and dashboards, data accuracy/integrity, and extending thescope of Asset Management
• Demonstrate experience in implementingand managing ServiceNow CMDB, CSDM, Hardware and Software Asset Managementprocesses, procedures, and governance
• Draft technical process documentation

Qualification: Required/Desired Skills:

Skill	Required /Desired	Amount	of Experience
Bachelor's degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience.	Required
ITIL Foundation & ServiceNow Administration Certification.	Required	5	Years
Recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.	Required	10	Years
In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery).	Highly desired
Certified Implementation specialist ITSM, Certified Implementation Specialist.	Highly desired
Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service	Desired
Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION)	Required
ITIL Foundation certified or related experience.	Desired
Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS).	Desired

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