Branch Manager / Staffing Manager

Masterson Staffing Solutions is expanding, and opening a new office in Elgin, IL.  We are seeking a motivated leader to assist in the new office opening!   The ideal candidate will have a management background with an emphasis of driving results and bringing the best out of their teams. Please apply today to further discuss this opportunity.

Position Overview:

The Branch Manager position is responsible for overseeing the operation of the office. This includes compiling Client information, analyzing Client needs, touring Client sites and developing business relationships.

Essential Job Functions

• Manage, train and coach the office staff in all aspects of their job.
• Manage Application Process and audit completed applications for accuracy and adherence to state and federal law and Masterson Staffing Solutions Standard Operating Procedures.
• Manage and audit Temporary Employee personnel records through complete and accurate documentation.
• Develop a recruiting program for Temp to Hire and skilled positions.
• Manage order board to ensure that all orders are filled.
• Create Pre-Placement packets including Client requirements, drug screen, background check, reference check, orientation program, safety training, harassment and discrimination training and awareness in accordance with state and federal law and Client and Masterson Staffing Solutions Standard Operating Procedures.
• Audit completed Pre-Placement paperwork for accuracy and adherence to state and federal law and Masterson Staffing Solutions Standard Operating Procedures.
• Audit quality of placements.
• Manage the delegation of tasks to office staff to ensure superior customer service and satisfaction and adherence to Masterson Staffing Solutions Standard Operating Procedures.
• Audit all worker’s compensation claims paperwork and documentation.
• Complete all necessary paperwork for all workers’ compensation claims and submit to the Worker’s Compensation Claims Manager.
• Follow up on all workers’ compensation claims including investigations, communication with Affected Employee and Worker’s Compensation Claims Manager.
• Manage appearance of office to promote professional atmosphere.
• Facilitate the Client Handoff Process to obtain Client-specific requirements.
• Represent Masterson Staffing Solutions at various Client functions.
• Market qualified candidates to Clients.
• Communicate with Client to build rapport, take orders, provide status reports and resolve conflicts.
• Perform weekly performance calls to monitor Client satisfaction.
• Manage, update and audit Client records through complete and accurate documentation.
• Manage all conflict resolution with office staff, Temporary Employees and Clients.
• Provide continuous training for office staff and communicate with Operations Development Managers to provide additional training as needed.

Requirements

• Customer service ability, goal orientation, time management and the ability to multi-task.
• Superior communication and interpersonal skills required to develop appropriate rapport with client companies, associate employees and internal staff.
• Computer literate with a working knowledge of Windows, Microsoft Word, Excel and PowerPoint.
• Proper grammar, spelling and punctuation to prepare professional documents and other correspondence.
• Minimum of 2 years Management experience required.
• Must have the flexibility to work a schedule dictated by Client needs.
• Ability to meet deadlines.
• Ability to remain calm under pressure and respond in a professional way to stress.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

$55,000/Yr - $60,000/Yr Monthly Bonus opportunity

Masterson Staffing Solutions is an Equal Opportunity Employer