What are the responsibilities and job description for the National Director of Sales position at Mather Headquarters?
We are seeking a National Director of Sales to provide oversight and support to the sales efforts of the Mather senior living communities; will work closely with the SVP, Sales and on-site Connections teams and VP, General Managers and Executive Directors to ensure sales, occupancy and revenue goals are achieved. Provide on-going training of Connections team members, and on-site sales support as scheduling warrants, with indirect supervisory responsibilities to these team members. Provide oversight for the sales and community relations processes including selection, training, and on-going performance management of the sales teams. Ensure all inquiries, depositors and new residents receive a consistent “Mather sales Experience.” Conduct regular statistic review of sales and marketing efforts to assure Mather sales teams meet/exceed productivity goals and provide input on ways to improve.
ESSENTIAL FUNCTIONS
- Acts as a Mather trainer/resource for the sales Customer Relationship Management (“CRM”). Provides support to Marketing and Connections staff to maximize the capabilities of the program.
- Reviews and monitors lead generation for trends and necessary adjustments for goals. Is accountable for achievement of sales goals.
- Reviews and monitors sales processes and effectiveness to ensure systems and processes are efficient for the ever-changing prospect base and lead sales teams to achieve team accomplishment of productivity goals including sales goals, appointment, and phone contacts goals, email communications and text communications.
- Work with Connections teams and GM/EDs to create expeditious home turnover processes and ensure Mather community standards are met, as well as ensuring all move-ins are expeditious and receive a Mather brand experience, including post move-in review and monitoring.
- Provide on-going training, communication and mentoring to the sales team to ensure each maintains a thorough and comprehensive knowledge of community sales process, home availability, services, policies, data base management, HubSpot, and digital tools and goals; resulting in appropriate personal and team utilization of CRM, approved sales policies and procedures, and other programs as identified.
- Monitor monthly and weekly sales dashboards for productivity and conversion goals. Partner with the Mather Headquarters marketing team to create and measure effective marketing/PR campaigns as assigned by SVP Sales.
- Establishes, operationalizes, engages team members in, and sustains a Quality Assurance Process Improvement process.
QUALIFICATIONS AND SKILLS
Required:
- Sales management experience & track record.
- Personal sales experience (service-related).
- Strong technology skills.
- Business understanding and acumen.
- Professional appearance and demeanor.
