What are the responsibilities and job description for the Knowledge Management Service Lead position at Mathys-Potestio, LLC?
We are looking for a Knowledge Management Service Lead for our client, a company in the financial services industry in San Antonio, Texas.
Details
Description
The Knowledge Management Service Improvement Lead is responsible for managing projects and creating knowledge assets to ensure timely and successful project completion. This role involves executing key activities to enhance and optimize the delivery of Knowledge Management (KM) services, including the development and enhancement of data and reporting. The individual will support service improvement efforts and projects, benefiting both clients and internal operations.
Key Responsibilities
The pay for this W-2 position ranges from $45.00-$50.00 per hour. This position may be eligible for PTO, health and dental insurance, and/or 401(k) benefits upon meeting certain length of service and hours requirements.
Mathys Potestio values applicants of all backgrounds and experiences. We do not discriminate based on race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
We are an Equal Opportunity Employer that values diversity in our workplace. We welcome all qualified applicants regardless of race, color, sex, age, religion, national origin, physical or mental disability, pregnancy, marital status, veteran or military status, genetic information or sexual orientation.
Details
- 12-month W2 contract
- Hybrid (onsite Tues-Thurs) in San Antonio office
- The pay for this W-2 position ranges from $45.00-$50.00 per hour.
Description
The Knowledge Management Service Improvement Lead is responsible for managing projects and creating knowledge assets to ensure timely and successful project completion. This role involves executing key activities to enhance and optimize the delivery of Knowledge Management (KM) services, including the development and enhancement of data and reporting. The individual will support service improvement efforts and projects, benefiting both clients and internal operations.
Key Responsibilities
- Lead and manage projects of moderate to high complexity.
- Prioritize tasks to ensure timely completion.
- Coordinate daily activities and workload for large projects.
- Identify issues and recommend solutions.
- Evaluate and influence the adoption of enhancements.
- Recommend innovative approaches to support long-term strategy.
- Communicate effectively with strong written and verbal skills.
- Demonstrate strong organizational and multi-tasking abilities.
- Collaborate and work effectively in hybrid teams.
- Develop and analyze data and reports.
- Use analytics to identify trends and improve processes.
- Focus on data cleanup and data governance.
- Partner with business resources to gather requirements including data needs.
- Collaborate with IT to resolve data quality issues.
- Implement data quality and governance procedures.
- Document internal business process changes and update training materials.
- Promote knowledge sharing and manage knowledge assets.
- All other duties as assigned.
- Proficient in Microsoft Office (Word, Excel, PowerPoint), SharePoint, and Tableau.
- Working knowledge of Visio and Alteryx.
- Ability to direct work, optimize work processes
- Excellent written and verbal communication skills and can collaborate across teams and balance stakeholders.
- Experience with Adobe Experience Manager is a plus.
- Experience with Workfront is a plus.
- Knowledge Management Experience is a plus.
The pay for this W-2 position ranges from $45.00-$50.00 per hour. This position may be eligible for PTO, health and dental insurance, and/or 401(k) benefits upon meeting certain length of service and hours requirements.
Mathys Potestio values applicants of all backgrounds and experiences. We do not discriminate based on race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
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We are an Equal Opportunity Employer that values diversity in our workplace. We welcome all qualified applicants regardless of race, color, sex, age, religion, national origin, physical or mental disability, pregnancy, marital status, veteran or military status, genetic information or sexual orientation.
Salary : $45 - $50
