Knowledge Management Service Lead

Knowledge Management Service Lead
San Antonio, TX
12-Month Contract
Job ID 25-09493

Solugenix is assisting a client, a prestigious and large investment management company, in their search for a Knowledge Management Service Lead. This is a 12-month contract opportunity based out of San Antonio, TX.

The Knowledge Management Service Improvement Lead is responsible for managing projects and creating knowledge assets to ensure timely and successful project completion. This role involves executing key activities to enhance and optimize the delivery of Knowledge Management (KM) services, including the development and enhancement of data and reporting. The individual will support service improvement efforts and projects, benefiting clients and internal operations.

Qualifications:

• Good judgment in applying business knowledge.
• Strong analytical and problem-solving skills.
• Ability to work in a team and lead others.
• Strong organizational and multi-tasking skills.
• Strong written and verbal communication skills.
• Proficient in Microsoft Suite, including Excel, PowerPoint, Word, and Visio.
• Knowledge Management Experience is a plus.

Skills:

• Proficient in Microsoft Office (Word, Excel, PowerPoint), SharePoint, and Tableau.
• Working knowledge of Visio and Alteryx.
• Experience with Adobe Experience Manager is a plus.
• Experience with Workfront is a plus.

Competencies:

• Managing Ambiguity
• Manages Complexity
• Directs Work
• Optimizes Work Processes
• Balances Stakeholders

Responsibilities:

• Lead and manage projects of moderate to high complexity.
• Prioritize tasks to ensure timely completion.
• Coordinate daily activities and workload for large projects.
• Identify issues and recommend solutions.
• Evaluate and influence the adoption of enhancements.
• Recommend innovative approaches to support long-term strategy.
• Communicate effectively with strong written and verbal skills.
• Demonstrate strong organizational and multi-tasking abilities.
• Collaborate and work effectively in hybrid teams.
• Develop and analyze data and reports.
• Use analytics to identify trends and improve processes.
• Focus on data cleanup and data governance.
• Partner with business resources to gather requirements including data needs.
• Collaborate with IT to resolve data quality issues.
• Implement data quality and governance procedures.
• Document internal business process changes and update training materials.
• Promote knowledge sharing and manage knowledge assets.
• All other duties as assigned.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $50/hour to $50/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client
Our client is an American financial services company. It ranks among the world's oldest and largest investment management organizations. They have offices globally.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business it means having a dedicated our financial client focused on your success in today's fast-evolving digital world.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.