User Experience Researcher

• . Strategy: translating business and user goals into product and user experience direction
• 2. Execution: UX/UI/interaction design skills and operation of Figma (design systems, prototyping)
• 3. Soft skills: ability to effectively collaborate and communicate with team and stakeholders

• Nice to have skills or certifications:
• 1. Data analysis (product analytics e.g., GA, Quantum Metric)
• 2. Motion design
• 3. UX writing

JOB DESCRIPTION:

HYBRID with occasional onsite work at Willis office. 2-3 times a month minimum.

MUST BE local to Chicago area

Sr UX Researcher job description:

The Sr. UX researcher will be a leader on UX (user experience) team. The researcher will be integral to products and an advocate for both users and user experience research process from discovery through design delivery. In this role, the Sr. UX Researcher will define strategy, develop and execute

research plans, apply appropriate methodologies and report findings that elevate and translate user insights into actionable recommendations. At the core, this position will transform unmet user needs and business opportunities into successful product launches through user research throughout different design phases. The UX Sr Researcher will work to create a best-in-class user experience for frontline employees, helping transform unmet user needs and business opportunities into successful employee tools. The ideal candidate has a passion for user centered research and design and has a wide breadth of experience across multiple types of products, channels, and research methodologies.

Responsibilities

1. Facilitate, direct & solicit feedback during design reviews

2. Develop data collection efforts and oversee data analysis and

synthesis using industry standard techniques.

3. Design and implement research studies, including developing

methodologies and data collection instruments.

4. Lead, plan and execute field visits to shadow users in ethnographic

states.

5. Develop, prepare and deliver research reports, presentations, and

other research deliverables

6. Analyze research findings across products and provide actionable

insights to stakeholders. Maintain & advocate for research repository.

7. Strategize and collaborate with cross-functional teams to integrate

research findings into decision-making processes.

8. Lead and plan workshops using established workshop frameworks.

9. Mentor researchers and provide guidance on research best practices.

Actively contribute to team culture and research ops.

10. Stay abreast of emerging trends and methodologies in the field

of research.

Skills

• Strong critical thinking and creative problem-solving skills required.
• Excellent communication skills focusing on the ability to articulate strategic
• research objectives to stakeholders, IT partners and members of design
• team.
• Ability to communicate research results, graphically depict data, and justify
• methods and approaches—orally and in writing.

QC notes:

Extensive knowledge of usability and user experience research tools and

techniques (e.g. field research, heuristic reviews, benchmarking, card sorts,

lo-fidelity prototyping methods, etc.)

Strong project management and negotiating skills are central to the position.

Strong moderation skills and methods for group facilitation and consensus

building

Ability to work independently, in a team, and with or without direction is

imperative.

Related experience in another field such as human factors, interactive

design, information architecture, and/or market research is a plus.

Experience creating user personas and journey maps to support a user

centered design methodology.

5 years of research experience with multifaceted responsibilities