What are the responsibilities and job description for the Real Estate Team Operations Manager position at Max Rombakh, Windermere Real Estate?

Are you in the real estate industry and looking for an exciting new opportunity? The #1 broker in Washington State and Kirkland is looking for a new Operations Manager. The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with all team members, clients and business partners / vendors. The ideal candidate will have previous experience in the real estate industry.

Company Description

The #1 real estate broker in Kirkland and Washington State, is looking to welcome a new team member. Max Rombakh with Windermere Real Estate is leading the luxury real estate industry, representing the most distinguished residential properties to hit the market on the Eastside. Managing over 100 transactions / year and more than $1B in sales since 2004.

Role Description

Work with the best in the business in this full-time on-site role as Operations Manager at Max Rombakh, Windermere Real Estate in Kirkland, WA. The Operations Manager will be responsible for overseeing daily office operations, managing schedules, coordinating meetings, and handling administrative tasks to ensure the office runs smoothly. They

will also be responsible for providing exceptional customer service, managing projects and requests from clients, coordinating appointments, and delivering a seamless client experience. Most importantly they will be responsible to ensure Max Rombakh is fully supported operationally so he can continue to grow and maintain the sales side of the business.

Objectives

Manage listing prep work and lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
Coordinate internal and external resources and vendors to ensure that projects adhere to scope, schedule, and budget
Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
Establish and maintain excellent relationships with clients and team, providing day-to-day contact on project status and changes
Strategize, implement, and oversee processes for increased productivity and growth
Ensure peak operations for Max Rombakh and the organization and implement preventive measures for potential issues
Design daily operational programs that achieve organizational objectives
Manage employee activities, providing suitable resources
Establish and grow relationships with relevant partners
Maintain plan for forecasting, targeting, and attaining sales
Oversee visitors to the office and ensure a friendly, personal experience
Implement policies and procedures, measure outcomes against standards, and improve operational flow
Coordinate internal and external resources, and cultivate relationships with vendors
Respond to requests and questions about office operations

Responsibilities

Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks

Develop and maintain partnerships with third-party vendors

Report project outcomes and / or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan

Supervise employee productivity and provide internal processes for improved efficiency while adhering to legal guidelines

Work with Max Rombakh and management team to develop long-term strategic initiatives

Ensure office efficiency by maintaining common areas, organizing procedures, handling correspondence, managing file systems including Dropbox files, and overseeing supplies and equipment

Oversee day-to-day office activities as main point of contact in office for our team, clients and vendors

Provide direct administrative support as needed, including scheduling appointments, meetings, and events; maintaining file systems; mailing and shipping packages; and updating contacts database and employee lists

Oversee and maintain office equipment for uninterrupted function, identify needs and acquire supplies, and manage vendor relationships

Manage all aspects of space / infrastructure planning (ex : moves, additions, changes to workstations) and provide answers, resources, and solutions when requested

Establish and maintain business standards for accuracy, productivity and reliability

Manage the daily functions of the business

Qualifications

Bachelor’s degree (or equivalent) in business, management, or related field

3 years of experience in management and real estate

Superior leadership skills, with focus on employee coaching and development, and problem-solving skills

Strong time-management and people skills, high degree of flexibility, and excellent multitasking ability

Excellent organizational skills, ability to multitask and prioritize tasks and most importantly a strong attention to detail

Proficiency with office applications, and aptitude for learning new software and systems

Ability to maintain confidentiality of company and client information

Experience in developing and maintaining internal systems

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