Director, Commercial Services

Job Details

Shifts: day

Location: West Sacramento, California or Indianapolis, Indiana

Salary: $150,000-$175,000/year DOE

Medical benefits-eligible first of the month following 28 days of employment. All other benefits-eligible first of the month following 90 days of employment.

Position Overview: The Director of Commercial Services is a key leadership role responsible for overseeing and driving the commercial services strategy to enhance customer centricity, expand customer relationships, and efficiently structure customer segmentation. This role involves managing a team, developing and implementing commercial policies, and fostering strong relationships with customers and partners. The ideal candidate will possess extensive experience in commercial management, excellent leadership skills, and a strategic mindset.

Language Skills: English proficiency required. Spanish is a plus.

Supervisory Responsibilities: Yes.

Amount of Travel Involved: 75%.

Essential Duties and Responsibilities:

• Lead and mentor the commercial services team, fostering a high-performance culture.
• Set clear performance goals, provide regular feedback, and conduct performance evaluations.
• Promote professional development and continuous learning within the team.
• Develop and implement comprehensive commercial strategies aligned with the company's overall business objectives.
• Develop and maintain strong relationships with key customers and partners.
• Ensure high levels of customer satisfaction through effective service and issue resolution.
• Implement customer feedback mechanisms to continually improve services.
• Develop and manage the commercial services budget, ensuring financial targets are met.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Prepare regular reports and forecasts for senior management.
• Collaborate with the sales team to develop and execute sales strategies.
• Identify and pursue new business opportunities to align the customer base.
• Identify and establish strategic partnerships to enhance service offerings and align the appropriate customer segmentation.
• Negotiate partnership agreements and manage ongoing partner relationships.
• Leverage partnerships to drive innovation and competitive advantage.
• Establish key performance indicators (KPIs) to measure the effectiveness of commercial services.
• Regularly review and analyze performance data to identify areas for improvement.
• Extensive travel.
• Participate in all company Safety programs.
• Actively participates in sales training and commits to continuous learning.
• Maintain a positive work atmosphere and interaction with customers, co-workers, and management.
• Perform all other duties as assigned.
• Regular and punctual attendance.
• To perform this job successfully, must be able to perform each fundamental task listed above satisfactorily.

Experience for Success:

• Strong sales and account management background with proven negotiation and closing abilities.
• Ability to identify and escalate new business opportunities within existing clients.
• Ability to leverage data to answer essential business questions for clients.
• Superior Customer Service Skills.
• Excellent time management and computer skills to include Microsoft Suite (Excel, Word, PowerPoint, Outlook).
• Strong verbal and written communication skills.
• High interpersonal skills and visible positive enthusiasm.
• Excellent presentation skills.
• Strong analytical and organizational abilities.
• Flexibility to work and excel in a rapidly changing environment.
• Ability to leverage internal resources to meet client needs efficiently and timely.
• Strong attention to detail, ability to organize, prioritize, and deliver against business and client needs.
• Proven ability to create and maintain strong long-term relationships with customers and partners.
• Strong ability to satisfactorily resolve conflicts.
• Ability to work with people in various positions within the organization.
• Demonstrates a high degree of resourcefulness.
• Ability to manage personnel and customer situations, and respond promptly to customer needs.

Education:

Bachelor degree in Business Management or Marketing, preferred.

Minimum of 5-7 years direct sales related work experience (preferably in beverage or contract manufacturing sales). At least 5 years in a leadership role.

Behaviors & Competencies:

• Upholds mental, spiritual and physical safety
• Asks for and provides feedback
• Holds self and others accountable
• Supportive and collaborative of team members
• Participates in self-development and encourages the development of those who report/to him or her and peers
• Demonstrates flexibility and desire for growth

Physical Demands: While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to sit; use hands to handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employee works indoors in normal office working conditions a majority of the time and may require some work in the manufacturing facility. While performing duties of this job, the employee may be exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; extreme cold and extreme heat. Noise level in the work environment is usually moderate but the employee may occasionally be exposed to high level noises including but not limited to manufacturing equipment.

Manna Beverages is an equal opportunity employer-M/F/D/V