Restaurant Operations Manager

Job Overview:

The Restaurant Shift Leader plays a pivotal role in the success of McAlister's Corporation by assisting in daily restaurant operations.

In the absence of upper management, this position directs restaurant operations while maintaining high standards of food quality, service, cleanliness, safety, and sanitation.

This involves supervising team members, handling issues with suppliers and guests directly, and escalating matters when necessary.

Key Responsibilities:

• Provide supervision during assigned shifts to ensure a positive experience for team members and guests.
• Ensure adherence to McAlister's standards, product quality, and cleanliness.
• Manage FOH and BOH shift responsibilities, including scheduling staff to minimize overtime and achieve daily labor controls and costs as assigned by management.
• Monitor speed of service to maintain a positive guest experience.
• Handle guest comments and complaints effectively.
• Supervise daily shifts to maintain McAlister's standards and product quality.
• Assist in ongoing training of team members, including new hires and existing staff, to ensure adherence to procedures and processes.
• Perform line checks as necessary.
• Enforce uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.
• Perform all other duties as assigned by management.

Requirements:

• High School diploma or equivalent is required.
• Minimum 1 year experience in the food service industry; supervisory experience is preferred but not required.
• Experience working in fast-paced environments is essential.