What are the responsibilities and job description for the Customer Service Representative position at McCracken Bag & Label Co.?
Description:
About Us:
McCracken Bag & Label Co. specialize in custom printing solutions, including paper and plastic bags, foil and fabric labels, and pharmacy packaging . We pride ourselves on delivering top-notch customer service and high-quality results with quick turnaround times.
As we continue to grow, we’re looking for a friendly, detail-oriented, and dependable Customer Service Representative to join our team and serve as the first point of contact for our valued customers.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone and emails
- Provide quotes, take orders, and guide customers through the printing process
- Prepare accurate and timely job tickets on behalf of customers for Prepress and manufacturing
- Collaborate with the production team to ensure orders are completed accurately and on time
- Resolve customer concerns and issues with a solution-oriented mindset
- Maintain detailed customer records, order information, and follow-up activities
- Educate customers on products, materials, finishes, and turnaround times
- Assist other CSR when needed
What We Offer:
We believe in taking care of our team so they can take care of our customers. Here are just a few of the benefits we provide:
- Competitive hourly wage or salary
- 401(k) with company match
- Medical, dental, and vision insurance
- Accident and Cancer Insurance
- Company-paid life insurance
- Annual performance-based bonus share
- Paid time off (PTO) and Personal time off (UPER)
- Opportunities for growth and career development
- A friendly, team-focused work environment
- Previous experience in customer service, preferably in printing, retail, or a related industry
- Strong communication and interpersonal skills
- Ability to multitask, stay organized, and manage time efficiently
- Detail-oriented with a commitment to accuracy and quality
- Familiarity with printing processes or willingness to learn
- Comfortable using computers, email, order entry systems
- High school diploma or equivalent required, College A.A or B.A preferred
Bonus Points (Preferred but Not Required):
- Experience with print design or production software (e.g., Adobe Creative Suite, Radius Software, Label Traxx
- Knowledge of paper types, finishes, and other print-related materials