Client Representative - Sales

The Client Representative is responsible for building and maintaining strong relationships with our clients, understanding their unique needs, and ensuring their satisfaction with our services. As the primary point of contact, they provide ongoing support, address client concerns, and proactively identify opportunities for business growth.

Become a Team Member!

Become part of the dynamic and fast-growing team at MCCS National, where innovation meets dedication. We specialize in simplifying the complexities of the insurance claims process, ensuring homeowners receive unparalleled support and expert guidance during pivotal moments. With a strong commitment to excellence and a homeowner-first
approach, we take pride in making a meaningful impact every step of the way.

Qualifications

• Previous experience in account management, client relations, or related field, with a proven track record of success in building and maintaining client relationships.
• Strong organizational, multitasking, and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities, with a proven ability to manage time effectively.
• Demonstrates good character, reliability, and a positive attitude in all aspects of work.
• Excellent communication and interpersonal skills, with the ability to interact professionally with team members, clients, and external stakeholders.
• Excellent attention to detail and accuracy in data entry and recordkeeping.
• Ability to work independently and proactively, with a commitment to meeting deadlines and achieving goals.
• Ability to maintain confidentiality, exercise discretion, and handle sensitive information with integrity and professionalism.
• Knowledge of the insurance industry and claims processes preferred, but not required.

Role and Responsibilities

• Building and maintaining long-term relationships with clients, insurance adjusters, contractors, and other stakeholders to ensure client satisfaction and retention.
• Proactively identifying client needs and opportunities for additional services or support, and recommending solutions to enhance their experience and achieve their goals.
• Managing client accounts, including onboarding new clients, conducting regular check-ins, and addressing any issues or concerns in a timely and effective manner.
• Collaborating with internal teams, such as sales, operations, and customer service, to coordinate efforts and deliver seamless service delivery to clients.
• Tracking and analyzing client performance metrics, identifying trends and opportunities for improvement, and presenting insights and recommendations to internal stakeholders.
• Developing and executing strategic account plans to drive growth, retention, and customer satisfaction, and achieving key performance indicators and targets.

Why Us?

At MCCS National, we pride ourselves on fostering a dynamic and supportive workplace where your skills and contributions are truly valued. As a member of our team, you will play a pivotal role in driving our success while gaining opportunities for personal and professional growth. If you’re seeking a rewarding career with a team of industry leaders, we invite you to apply and become an integral part of our mission.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Colorado Springs, CO 80905 (Required)

Work Location: In person

Salary : $20