Service Technician

Description

POSITION SUMMARY

The Service Technician is responsible for the service and support of all types of air compressors and related compressed air products. Areas of service and support include, but are not limited to, air compressors, compressed air dryers, compressed air accessories, application, troubleshooting, performance evaluation, service maintenance, and proper installation. The Service Technician works directly with customers to provide solutions to a wide array of potentially complicated field issues involving mechanical and electrical failures. The successful candidate will excel in the ability to interact with customers and provide technical solutions in a timely, efficient, and courteous manner.

Essential Duties

• Provides on-site technical support and repairs of customer equipment
• Explains system capabilities, operations, features, and benefits to the customer
• Performs preventative maintenance on air compressor products
• Inspects and services air compressors, dryers, and related equipment with a high degree of customer service
• Works safely and responsibly to avoid injuries, damage to property, manage unused materials, and clean up debris
• Understands customer needs, answers questions, and recommends corrective actions that exceed customer expectations
• Completes all necessary paperwork, including work orders, service orders, customer contracts, and company forms
• Exhibits professional appearance and conduct and provides customers with excellent customer service
• Ability to build trust quickly; interacts and communicates well with customers and coworkers
• Follows all safety procedures, environmental guidelines, and company rules and regulations
• Performs other related duties as assigned
  
  

Qualifications

REQUIRED SKILLS/ABILITIES

• Qualified and experienced mechanical and electrical skills
• Honest dedication to customer satisfaction
• Reliable and dependable
• Willingness to learn and take on new challenges
• Valid driver’s license and clear driving record required
  
  

Physical Requirements

The physical requirements for this position are typical for a mobile employee including constant movement within a wide range of office environments, climbing, standing, reaching, bending, kneeling, stooping, and lifting 50 pounds.

Benefits

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

• Medical, dental, and vision coverage
• Company paid life and AD&D coverage
• Company paid short- and long-term disability coverage
• Voluntary benefit products
• 401(k) retirement savings plan with a generous company match
• Generous PTO allowances and paid holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Parental Leave