What are the responsibilities and job description for the Membership Coordinator position at McGaw YMCA?
The Membership Coordinator will be available and visible to members and is responsible for supporting the day-to-day operations of the Front Desk (24 hours of operation) and Wellness Desk. In this role the Coordinator is accountable for supporting the Membership Manager and front desk team to ensure that we are providing outstanding customer service in order to drive membership acquisition and increase member satisfaction and member retention. The Coordinator will be responsible for supporting the Manager in scheduling, training, coaching and developing Membership Department Associates and Specialists. The Coordinator works effectively cross-departmentally to create seamless and consistent customer service. This position requires the ability to work in a fast-paced environment with an emphasis on conflict resolution.
The Membership Coordinator role requires an individual with a deep commitment to diversity, inclusion, access and equity.
Experience/Education/Certification Requirements/Requisite Computer Skills:
- 3-5 years customer service experience
- Outstanding interpersonal skills, Ability to effectively engage a diverse population
- Microsoft Office proficient, CPR/First Aid/AED Certified within 30 days of hire
- YMCA experience is strongly preferred
- Demonstrated experience working with teams
- Must have the ability to multi-task and work in a fast paced environment
- Ability to meet deadlines and achieve set goals and expectations
Job Type: Full-time
Pay: From $19.07 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Relocate:
- Evanston, IL 60201: Relocate before starting work (Required)
Work Location: In person
Salary : $1 - $19
