What are the responsibilities and job description for the Patient Service Representative Supervisor position at MCHC Health Centers?
Description
MCHC's Hillside Health Center is seeking a highly committed and quality-driven individual for the multifunctional role of PSR Supervisor. This role ensures the highest standards of customer service and patient care while supporting all clinic-wide departmental goals in a fast-paced, ever-changing environment.
Responsibilities:
- Direct work processes and make key management decisions in the absence of the department manager.
- Supervise 13 PSRs across Hillside Main, Hillside Pediatrics, and Dora A & B.
- Support the standardization of workflows for all sites in coordination with operations managers and billing.
- Provide direct supervision of all PSRs, including managing staff schedules, break and lunch relief, and tracking productivity/error rates and work queues.
- Travels to other site locations on a regular basis.
- Performs other duties as assigned.
Benefits Offered:
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Life Insurance
- 401k Match
- Flexible Spending Account
- And more...
Requirements
MINIMUM QUALIFICATIONS:
- Associates degree or equivalent combination of education and experience in healthcare
- Knowledge of privacy laws, medical terminology, and health information management practices
- Experience supervising employees.
- Have and maintain a valid California Driver’s license. Must carry liability/bodily injury on his/her automobile(s) used for work.
PREFERED QUALIFICATIONS:
- Experience working within electronic health records, and with Microsoft Office Software
Salary : $25 - $34
