Receptionist

The MYgroup Receptionist assists with the day-to-day front office operations, including responding to requests for mental health services in a caring and HIPAA-compliant manner. The MYgroup Receptionist handles frequent interruptions and pivots rapidly between multiple tasks. The MYgroup Receptionist works well under pressure, maintains professional courtesy, de-escalates tension, and follows policy while using creativity to solve problems in the moment.

Essential Responsibilities

·       Deliver excellent customer service in person, over the phone, and/or via email

·       Provide front desk coverage on multi-line telephone console: transferring calls, taking messages, scheduling clients

·       Maintain the clinical appointment schedule

·       Comply with HIPAA procedures

·       Support clinical operations (e.g., file organization, manage supplies)

·       Support the daily operations of MYgroup

Additional Duties and Responsibilities

Perform other duties as required

Skills

·       Professional phone presentation

·       Professional email presentation

·       Comfortable working with a team

·       Possess high emotional intelligence to sense the needs of clients and clinicians

·       Strong communication interpersonal and negotiating skills

·       Knowledge about HIPPA and mental health services

·       Problem-solver

·       Decision-maker

·       Detail oriented and organized; able to multi-task and stay organized under stressful situations

·       Demonstrates flexibility as processes change to accommodate the needs of clients and staff

·       Proficient with Microsoft Office and Adobe Acrobat

Qualifications 

Required

·       High School Diploma or equivalent 

·       At least 2 years of experience in customer service activities, such as, but not limited to, answering phones, transferring calls, taking messages, and phone-based customer service 

·       Office management skills, such as, but not limited to, organizing client data, filing client information, providing excellent communication, and developing efficient and effective processes (e.g., data entry and interpretation, client file management)

·       Working knowledge of Microsoft Office and ability to learn EAP software

 Preferred 

·       Knowledgeable about or highly familiar with HIPAA and mental health services 

·       Relevant experience in mental health practice or medical office setting encouraged

·       Comfortable working with a team

·       Able to multi-task and stay organized under stressful situations

·       Possess high emotional intelligence to sense the needs of clients and clinicians

·       Demonstrate flexibility as processes change to accommodate the needs of clients and staff

Schedule

·       Part time-20 hours per week minimum

·       Monday- Friday- 8AM- 5PM with occasional evenings up to 7PM

·       Additional PRN availability required

Benefits

• 401K retirement plan with matching contributions
• Discounts on products and services
• Paid time off for holidays, vacation, and sick leave
• Employee Assistance Program

 Location: Charlotte, NC- hybrid schedule with some in-office requirements

MYgroup is a full-service human capital consulting firm that enables people and organizations to thrive.  Since 1987, we’ve partnered with organizations to provide programs and services that build strong cultures, improve retention, and ensure that every person can achieve their full potential in life and at work.  A Charlotte Business Journal Best Places to Work recipient, MYgroup’s culture is healthy, supportive, and friendly.  We are real people supporting real people.  If you want to make a positive difference in the lives of others and value a healthy workplace, we encourage you to apply.

MYgroup is an equal opportunity employer.  We are committed to nurturing a diverse, inclusive corporate culture.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.