Hotel Oregon Lodge/Hotel Assistant Manager

McMENAMINS
Hotel Assistant Manager (AM)
Rev. 1-25

TITLE: Hotel Assistant Manager
REPORTS TO: Hotel Manager & General Manager
FLSA: Hourly Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of Position:
This position’s primary responsibilities include but are not limited to; Assisting the Hotel Manager with all Hotel related operations, including handling daily activity as it relates to the front desk, maintenance and housekeeping departments under the direction of the Hotel Manager & Property Manager. The AM will be expected to be able to perform the responsibilities of each other hotel non-management position (front desk, housekeeping, maintenance, night audit, etc.). Duties include, but are not limited to: reservation management; supervision of housekeeping, maintenance, and front desk employees; assisting the Hotel Manager with scheduling and reporting payroll; extensive communication with the front desk employees on any changes, errors or events on the property; solve problems to insure guest satisfaction; inventory; ordering supplies; training and breaking staff; enforcing and adhering to McMenamins and property policies and procedures; and maintaining customer relations. The AM will also be required to help the Hotel Manager with staff supervisory duties such as, hiring, employee discipline and the fair treatment of the hotel staff. The Hotel AM is held accountable for the daily activity and inner workings of the front desk, maintenance and housekeeping departments. Above all this position requires a positive attitude and dedication to providing excellent customer service in person, on the telephone, or by other means of correspondence. Each McMenamins employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All employees will also be expected to keep current on all company events, history, and products. Other duties to be completed as assigned by the Manager.

Requirements of the Job:
• Prior hotel experience preferred
• Customer service experience
• Supervisory experience preferred
• Current OLCC or MAST license
• Knowledge and comfort with computers
• Flexible schedule including days, evening, weekend and holiday availability

Essential Functions of the Job:
• Provide an exemplary customer service experience to all property guests
• Must have a value for diversity and the ability to work with individuals from different backgrounds
• Safely practice occasional lifting and carrying up to 50 lbs. with a hand truck or the help of another person if necessary
• Work on feet for long periods including standing and walking
• Some repetitive movements such as bending, pushing, pulling, twisting and stooping
• Fine hand manipulation and repetitive use of hands, including typing, writing, filing, cash handling, etc.
• Work with numbers, handle and count money accurately, and work on a computer terminal
• Stay calm and friendly in a stressful and deadline oriented environment and effectively multi-task
• Organize and analyze information quickly and communicate clearly
• Effectively and efficiently solve problems and make appropriate decisions quickly
• Extensive phone use including answering and managing multiple high volume phone lines
• Work efficiently both independently and as part of a team
• Present a positive and professional image and interact well with customers, vendors, and staff from all departments

Most importantly, this job requires a positive attitude and a commitment to excellent customer service.
Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION.

E.O.E.