What are the responsibilities and job description for the Sales and Customer Support Agent position at MDC Interior Solutions?
Role Overview:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at MDC Interior Solutions.
The successful candidate will be responsible for managing customer relationships, responding to inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Manage customer interactions through phone, email, and fax
- Respond to customer inquiries related to product information, pricing, and inventory availability
- Provide product information and support to customers and sales representatives
- Process incoming orders via email and fax
- Upsell products and accessories when required
- Conduct stock checks on vendor web portals
- Follow up on pending issues not immediately resolved
- Research shipment inquiries, billing, payments, and order tracking
Requirements:
- Associate degree or equivalent from a two-year college or technical school
- Two plus years of customer care or call center experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Typing speed of 30 WPM
