What are the responsibilities and job description for the Medical Receptionist/Front Desk position at Med First Primary & Urgent Care?
Why YOU want to work for MED FIRST! We offer competitive pay, diversity in our workforce, personal growth, and a teamwork environment. The reward of providing excellent health care to our patients and giving back to the community. MED FIRST not only cares about our patients, but We also care about our employees. Our employee recognition culture, retention bonuses, clinics incentives alongside stability and company growth makes working with Med First a great place to work.
Job Title: Medical Front Desk Receptionist
Operating Hours:
Monday - Friday 7:30am to 5:00pm
Closed Saturday and Sundays
Front Office – Medical Receptionist
Job Description
Job Title: Front Office/Medical Receptionist
Department: Operations/Clinic
Reports to: Operations Director
Direct Reports: None
FLSA Status: Non-Exempt
General Summary of Duties: Provides professional customer service by obtaining and verifying
necessary demographic and insurance information. These duties may be combined with the duties
of the Medical Assistant, Scheduler or Call Center Representative.
Major Responsibilities/Tasks:
1. Follows opening and closing procedures according to office guidelines.
2. Greets patients/parents in polite, prompt, helpful manner and provides any necessary
instructions/directions. Informs nursing staff of patient arrivals.
3. Obtains and enters new patient demographics; updates patient information, as necessary, in
the computer system to maintain accuracy for billing.
4. Obtains insurance information; may require verification by contacting insurance companies.
5. Collects all co-pays and balances, as required by office policies. Understands and can apply
payments to balances.
6. Reviews all forms for accuracy and completion according to office policies prior to
accepting.
7. Applies billing codes accurately at check out.
8. Schedules return appointments at check out.
9. Proves out at closing showing the day’s total receipts; matches the day’s transactions and
completes deposit slips.
10. Files charts, demographic forms, HIPAA Acknowledgment forms, etc.
11. Maintains clean and orderly waiting area including reading material.
12. Requires working on Saturdays based on rotation schedule.
13. Attends regular staff meetings as required.
14. Conducts self in accordance with Med First’s employee handbook.
15. Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
16. Other duties as assigned.
EDUCATION: High School Diploma or GED
EXPERIENCE: Minimum 1 to 2 years’ experience as a Medical Receptionist, Experience with
Microsoft Word and other computer programs, Medical terminology, ICD-9 and CPT Coding
Front Office – Medical Receptionist
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helpful, Must be organized and detail oriented, Self-directed and able to work under limited
supervision.
Work Environment: This position operates in a clinic. The majority of the time is spent in a
professional office environment and this role routinely uses standard office equipment. Work may
be stressful at times due to busy office. Interaction with others is constant and interruptive. This
position requires unaided lifting up to 20 pounds, excessive standing and hand dexterity for
telephone and office machine operation.
This description is intended to provide only basic guidelines for meeting job requirements.
Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Primary Care
- Urgent Care
Schedule:
- Monday to Friday
- Rotating weekends
Work Location: In person
