What are the responsibilities and job description for the B2B AR Supervisor position at Medical Air Services Association, Inc?
Description
This is an on-site full-time position based in Sunrise, Florida.
Are you a hands-on Accounts Receivable leader who thrives on building strong teams and strives for continuous improvement? As MASA’s working Accounts Receivable Supervisor in our B2B Division, you and your team will process invoices, make collections, and apply and reconcile payments. You’ll oversee the team while monitoring all transactions and implementing best practices to optimize cash flow and reduce bad debt.
About Us
MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2 million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com
What You Will Do
Reporting to our Director of Business Services, we will count on you to:
- Lead the Accounts Receivable team of Cash and Collections specialists. Train, coach, and guide each team member to optimize performance. Convey department goals and targets to the team. Plan work schedules. Support new employee interviewing and hiring.
- Deliver accurate and timely invoices.
- Meet monthly collection targets and address Collections escalations.
- Apply and reconcile customer account payments (Cash) to meet monthly unposted payment targets.
- Build and maintain positive customer relationships: address inquiries, disputes, and payment concerns professionally and respectfully, exhibiting MASA's core "ACCTT" values of Accountability, Compassion, Customer Service Excellence, Trust, and Teamwork.
- Continuously evaluate and enhance Accounts Receivable processes and systems, making recommendations to enhance efficiency and effectiveness.
- Train and prepare the team’s leads to maintain efficient operations during planned and unplanned absences.
- Prepare and distribute regular, month-end reports to senior management on Accounts Receivable status, Cash flow, and Collections activities.
- Handle special projects as required.
What We Need From You
- 5 years of Accounts Receivable work experience in Collections and Cash applications. 3 years of supervisory/management experience.
- Strong knowledge of accounting principles and Accounts Receivable procedures.
- Extremely detailed and accurate.
- Ability to exhibit composure, patience, and confidence when facing challenges.
- Self-starter with a proven track record of multitasking abilities.
- Excellent communication and interpersonal skills.
- Excellent time management skills.
- Comfortable being held accountable for reaching and exceeding various targets.
- Proficient in Microsoft Office including strong Excel skills (including v-lookups and pivot tables).
- A Bachelor’s degree in Finance, Accounting, or a related field is preferred.
What We Will Provide You
- A competitive salary and comprehensive employee benefits programs.
- A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
- An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!
NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.
#LI-onsite #LI-RH1 #corp
