Shipping & Receiving Lead

SUMMARY: Performs various types of product packing and shipping in accordance with established procedures and/or commercial standards; receives and stocks incoming equipment, materials, and supplies and prepares shipments.

RESPONSIBILITIES AND DUTIES

• Prepares shipments by assembling, packing, protecting, and labeling containers
• Determines method of shipment by examining items to be shipped, destination, route, rate, and time of shipment (domestically & internationally)
• Examine contents and compare with records such as manifests, invoices, bills of lading and other records to verify accuracy of incoming and out-going shipments
• Prepare material for shipping ensuring freight is properly packed, labeled and staged in designated areas with relevant documentation. Record shipment data such as weight, space availability, damages or discrepancies
• Reports damages and shortages of material and/or documents to specifications
• Route material to designated areas in the warehouse using work devices, such as forklift, hand jack, hi-lo, packaging equipment
• Maintain cleanliness and orderliness of warehouse supplies, orders as needed
• Operate forklift; loading and offloading trucks as needed
• Complete cycle count process in accordance with company regulations
• Enter and produce inventory and shipping reports/log and use of computer, scanning devices
• Other duties assigned by management

This position is very hands-on, and interacts with various departments. The Shipping & Receiving Lead position is typically in the warehouse / production area, and “on-their feet" about 80% of the shift.

EDUCATION / REQUIREMENTS / QUALIFICATIONS

• Experience in a warehouse (shipping / receiving via UPS, FedEx, DHL) is required
• Forklift certification and a pallet jack experience is required
• A High School Diploma or GED is desired, advanced technical or trade school certification is a plus
• Detail orientated, punctual with solid time management skills
• Strong verbal and written communication skills, with the understanding and emphasis on Customer Service
• Flexible in a fast paced environment
• Ability to interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Knowledge of OSHA regulations and best manufacturing practices desired

COMPETENCIES

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 
• Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 
• While performing the duties of this job, the employee is regularly required to sit or stand; use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. 
• The employee must frequently lift and/or move up to 35 pounds.