What are the responsibilities and job description for the Mgr, IT Tech Infrastructure position at Medical Mutual?
Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.
Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.
As a Site Reliability Engineering (SRE) Manager, you will lead a team of talented engineers responsible for ensuring the reliability, scalability, and performance of our systems and services. You will collaborate closely with software development, operations, and product teams to design and implement robust solutions that enhance system reliability and efficiency. Your role will involve managing incident response, driving continuous improvement initiatives, and fostering a culture of reliability and automation within the organization.
Education and Experience
Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.
There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.
We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.
At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
Primary Location
US-OH-Dublin
Work Locations
Dublin
Job
5 - Manager
Organization
IT Infrastructure
Schedule
Regular
Shift
Standard
Employee Status
Manager
Job Type
Full-time
Job Level
Day Job
Job Posting
Jan 2, 2025, 10:57:58 AM
Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.
As a Site Reliability Engineering (SRE) Manager, you will lead a team of talented engineers responsible for ensuring the reliability, scalability, and performance of our systems and services. You will collaborate closely with software development, operations, and product teams to design and implement robust solutions that enhance system reliability and efficiency. Your role will involve managing incident response, driving continuous improvement initiatives, and fostering a culture of reliability and automation within the organization.
- Lead and mentor a team of SREs, providing guidance and support for their professional development.
- Oversee the design, implementation, and maintenance of systems to ensure high availability and performance.
- Collaborate with cross-functional teams to identify and resolve reliability issues.
- Develop and implement strategies for incident management and disaster recovery.
- Drive automation efforts to reduce manual intervention and improve system reliability.
- Monitor system performance and implement improvements based on data-driven insights.
- Foster a culture of continuous improvement and proactive problem-solving .
- Manages employees and associated budgets who provide technical support for the named areas.
- Supervises the forecasting and capacity projection of hardware to ensure timely acquisition of technology to provide proper availability and performance.
- Interfaces with user and applications areas and provides technical guidance when required.
- Provides input into the development of short- and long-range strategic plans.
- Maintains a high degree of technical expertise to ensure that best practices are utilized in rendering technical support services.
- Acts as technical consultant regarding IT processing activities and assists in the resolution of all technical systems, hardware, and software problems to enhance operations.
- Performs other duties as assigned.
Education and Experience
- Bachelor's degree in Computer Science or related field or equivalent, pertinent work experience.
- Eight (8) or more years of experience in a technical support area.
- Three (3) or more years of experience in supervision with proven administrative responsibility
- Microsoft Certified Systems Engineer
- VMware Certified Professional
- Experience with the following: Dell Converged Infrastructure, VMware, EMC, Citrix VDI, Cisco UCS, Dell vBlock, Isilon, Commvault, Disaster Recovery
- Demonstrated ability to manage highly technical people and experience with the listed architectures.
- Functional understanding of project management principles and their application to Infrastructure projects and teams
Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:
- We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
- Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
- On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
- Discounts at many places in and around town, just for being a Medical Mutual team member.
- The opportunity to earn cash rewards for shopping with our customers.
- Business casual attire, including jeans.
- Employee bonus program.
- 401(k) with company match up to 4% and an additional company contribution.
- Health Savings Account with a company matching contribution.
- Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
- Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
- Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
- After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
- Career development programs and classes.
- Mentoring and coaching to help you advance in your career.
- Tuition reimbursement up to $5,250 per year, the IRS maximum.
- Diverse, inclusive and welcoming culture with Business Resource Groups.
Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.
There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.
We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.
At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
Primary Location
US-OH-Dublin
Work Locations
Dublin
Job
5 - Manager
Organization
IT Infrastructure
Schedule
Regular
Shift
Standard
Employee Status
Manager
Job Type
Full-time
Job Level
Day Job
Job Posting
Jan 2, 2025, 10:57:58 AM
Salary : $5,250
