What are the responsibilities and job description for the IT Support Specialist position at Medical Supply Solutions?
About Us
We are a leading distributor for furniture in the Long-term care market. We provide furniture that includes complete dining room, office, living, common area, and bedroom furniture across the Southeast, and parts of the Midwest. Energetic and passionate about providing the best care and service to our clients; we seek qualified candidates who share our vision, values and commitment to superior customer service
Job Summary:
The IT Support Specialist works closely with all employees to provide fast and accurate IT technical support daily.
The job duties for this position include but are not limited to:
• Desktop, Laptop, and Monitor setup, deployment, repair, and troubleshooting
• IT services training for new employees.
• Phone email setup and training for new employees.
• Basic networking skills and the ability to troubleshoot basic networking problems.
• Leading special projects as assigned
• Other duties as assigned
Key Responsibilities:
Allocation and Maintenance of IT Equipment
IT Support Technicians are responsible for setting up all hardware and ensuring said hardware is connected to the network. It is the IT Support Specialist’s responsibility to issue this equipment, as well as diagnose and repair any malfunctions.
Diagnose Hardware and Software Issues
The IT Support Technician performs an initial diagnosis on any network or hardware issue, works to fix the issue or formulates a strategy to escalate the issue to a supervisor.
Document and Maintain IT Inventory
Part of maintaining the health of a network involves keeping meticulous records on the age of each machine on the network. The IT Support Technician keep track of these records and perform these maintenance routines.
Review and Resolve IT Helpdesk Requests
This is the customer service portion of the job. The IT Support Technician is the “face” of the helpdesk. If someone from another department needs IT, it is IT Support Technician who answer the call. This duty takes patience and good communication skills.Prioritize and
Leads Special Projects
This role is responsible for leading special projects from inception to realization including all supporting change management activities, training support and follow up, and ongoing maintenance of the project. An example of special project assignment is the deployment and realization of the value of the tablets for all communities.
Escalate Issues as Necessary
Some issues are more pressing than others. It is up to the IT Support Specialist to prioritize issues based on severity and immediacy and ask for help from the supervisor as needed.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
Education and Experience:
• High school diploma or equivalent, AA - Computer Science Degree.
• At least six months of related experience required.
Physical Requirements (Standard):
• Light work – Ability to exert up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.
Travel/Hours:
• Able to work full-time.
• Travel to communities; some overnight travel required.
Other Duties:
IT services inventory, Media Setup and troubleshooting in conference rooms.
