Director of Operations

MedVirtual and Berry Virtual are seeking a results-driven Director of Operations to lead and optimize our day-to-day processes, manage cross-functional teams, and drive strategic growth. Based in Woodland Hills, CA, this full-time role is critical in ensuring operational efficiency, client satisfaction, and team excellence in a fast-paced, virtual staffing-focused environment.

Key Responsibilities:

Operational Leadership:

• Develop, implement, and optimize operational processes to enhance efficiency and scalability.
• Oversee day-to-day operations, including team management, service delivery, and performance tracking.
• Establish and monitor key performance indicators (KPIs) to measure success and identify areas for improvement.

Team Management:

• Lead, mentor, and manage cross-functional teams, including recruitment, sourcing and pairing.
• Foster a collaborative and high-performing work culture that aligns with company values.
• Ensure staff training and professional development to maintain high service standards.

Strategic Planning:

• Collaborate with executive leadership to define operational goals and develop strategies to achieve them.
• Analyze market trends and operational data to identify growth opportunities and mitigate risks.
• Drive initiatives to improve client satisfaction, retention, and operational efficiency.

Client Success:

• Ensure consistent delivery of high-quality staffing solutions tailored to client needs.
• Work closely with client-facing teams to address challenges, enhance satisfaction, and build long-term relationships.

Technology and Process Improvement:

• Leverage technology and tools to streamline workflows and improve service delivery.
• Implement best practices for operational management and virtual staffing solutions.

Budget and Resource Management:

• Manage operational budgets, ensuring cost efficiency and resource optimization.
• Plan and allocate resources effectively to meet business demands.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).
• 8 years of experience in operations management, preferably in a remote or virtual service-based environment.
• Proven leadership experience with a track record of building and managing high-performing teams.
• Strong understanding of virtual staffing models, workforce management, and client service delivery.
• Exceptional problem-solving and decision-making skills with a data-driven approach.
• Proficiency in operational tools, CRM platforms, and project management software.
• Excellent communication and interpersonal skills.