What are the responsibilities and job description for the Outreach Specialist position at Medix?
Job Title : Outreach Specialist
Job Details
Posting Date : February 2025
Reference ID : 238784
Location : Lynn, Massachusetts 01901
Work Location : Hybrid (Work from home / office)
Discipline : Outreach, Community Engagement, Care Coordination
Job Type : contract to hire
Salary Expectations / Pay Rate or Range : $22 / hr
Schedule / Shift : Monday - Friday, 8 : 00am - 4 : 30pm or 9 : 00am - 5 : 00pm
Job Description
Responsibilities / Job Duties :
- Initiates outreach efforts to potential enrollees, providing information on Long-Term Services and Supports Care Plan options and the role of LTSS Care Coordinators.
- Uses motivational interviewing techniques to engage and inform potential enrollees about the program and enrollment process.
- Performs unscheduled home visits as needed, particularly if no contact is made within 90 days of the initial outreach.
- Tracks and manages outreach follow-up communications and documentation.
- Obtains participation forms from enrollees who agree to join the Long-Term Services and Supports Care Plan program to confirm their consent.
- Schedules intake appointments for enrollees with Intake staff.
- Maintains quality communication with enrollees, internal staff, and external partners (including ACOs and physicians).
- Actively participates in training activities, including shadowing Care Coordinators and working with a mentor during orientation.
- Documents all activities and outreach efforts in the electronic health record system (eHana).
- Prepares and distributes informational packages for home visits with enrollees.
- Regularly communicates with NRLP Program Coordinator and other NRLP staff about outreach status.
- Manages, tracks, and distributes outreach materials such as brochures.
Minimum Education and Experience Qualification Requirements :
Bachelor's degree in a related field.
For California Applicants :
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Salary : $22
