Front Office Medical Receptionist

Position Summary:

Full-time

Office Hours:

Monday - Thursday 8:00 - 4:30; Friday 8:00 -1:30

The medical receptionist is one of the several front office employees who will be trained on every task so every staff member can complete the tasks directed by the operations manager. These tasks include checking patients in, checking patients out, indexing medical records, clearing the fax system, processing referrals, and other tasks that training will be provided on.

Reports to: Operations Manager

This job description is meant to provide an overview and specific responsibilities of a Check-Out Receptionist/Referral Coordinator, management reserves the right to make changes, adjustments and revision, as needed, to this document.

Summary of General Duties:

o Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.

o Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis.

o Review details and expectations about the referral with patients.

o Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.

o Ensure that referrals are addressed in a timely manner.

o Check out patients and complete the patient tracking in the EMR.

o Schedule patient appointments within operational standards and documents appropriately.

o Collect outstanding balances, coinsurances, deductibles, copays and self pay balances that are owed at the time of checkout.

o Accurately post payments and provide receipts to patients.

o Reconcile individual daily receipts and money collected with end of day reports to confirm money balances and then prepare individual deposit.

o Turn individual deposit in to Office Administrator once balanced.

o Obtains insurance authorizations as needed

o Obtains insurance referrals as needed

o Fax referral orders in a timely manner

o Export clinical summaries per the Meaningful Use guidelines established by the practice protocols.

o Notify and promote the patient portal with the patients.

o Process mail.

o Follow the release of information protocol established by MedPeds that follows the HIPAA guidelines to release medical records.

o Process Medical Record Requests as established by the practice protocols.

o Scan documents.

o Complete all task within the timelines established by the practice.

o Maintain accuracy of patient demographic and insurance information by verifying this information at each patient encounter.

o Answers the telephone in a warm, friendly manner. Answers the back line within a few rings.

o Directs urgent calls appropriately and ensures that action is taken.

o Obtains accurate and complete information for hospital consults and forwards to the appropriate Medical Assistant/Physician according to practice protocols.

o Addresses patient portal tasks according to practice protocols.

o Troubleshoot issues prior to involving management.

o Maintains patient confidentiality.

o Contributes to team effort by accomplishing related results as needed.

o Daily phone recalls for patient appointments.

o Weekly projects.

o Perform other duties as assigned or requested.

Working Environment:

Physical demands:

o Average percent of time during regular shift devote to:

• § Walking, Squatting, Sitting, Bending, Reaching: 75%
• § Standing: 25%

o Average lifting requirements:

• § Lifting Requirements: 20-40 lbs.
• § Frequency of Lifting: 0-25% of the time

o Additional physical demands:

• § Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height).
• § Ability to type 60 wpm.
• § Ability to operate multi-line telephone system, computer keyboard and ten-key adding machine.

o Visual, Hearing, and Mental demands: Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time, correctable to 20/20. Hearing adequate to perform essential functions such as answering the telephone. Mental capacity adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients. Tact to deal with unfriendly individuals regarding various situations, and adequately handle stress.

o Working Conditions: Normal business office environment. Requires individual to be in uniform daily. Required to exhibit a positive attitude and a professional appearance and show great detail and accuracy. Required to exhibit quality performance of the essential job functions to help the office run effectively and efficiently.

Position Requirements:

o Working knowledge of general office duties.

o Good verbal and written communication skills.

o Good telephone skills.

o Demonstrated ability to use a computer with Microsoft Word, Outlook and EMR software.

o Excellent customer service skills.

o Strong organizational skills with the ability to multi-task.

o Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 37 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Medical records: 2 years (Required)

Work Location: In person

Salary : $18 - $20