What are the responsibilities and job description for the Call Center Customer Service Representative - Medical position at Meduit?
Who we are: Meduit is one of the nation’s leading revenue cycle management solutions companies, partnering with hospitals and physician practices in 48 states to provide excellent, compassionate patient engagement. We focus our talents on addressing patient questions after their visit so our clients can focus on their patient’s treatment. Meduit’ s core values that we live on a daily basis are Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented
What we do: Our Customer Service Representatives priority is to address and answer questions the patient may have over their visit. This could include conversations regarding insurance billing, general questions. and financial obligations.
Our agents will assist in these conversations and provide top level customer service as we address questions and offer resolution options on their account.
Essential Functions:
- Provide exceptional and confident customer service to all
- Making and receiving calls to patients regarding their account while working towards a common resolution
- Experience in call center environment with high volumes
- Referencing patient health information from the client system to address patient questions as well as updating and notating said system(s)
- Work within established policies and procedures to resolve patient accounts
Are you…?
--Looking for an opportunity for professional growth?
- Goal Oriented and Perseverant?
- Excellent with verbal and written communication skills?
- Passionate about helping others?
-Able to provide excellent customer service in a variety of situations, including those that may be challenging?
-Able to work successfully in a fast-paced environment?
-Great at multitasking with strong attention to detail?
-Able to overcome obstacles?
What we offer:
- Steady work schedule
- No nights and no weekends
- Positive and engaging work culture
- Medical, Dental, and Vision insurance (among many other options)
- HSA and FSA available
- 401K
- PTO and Paid holidays
- Paid Training (3 weeks)
- Internal Company Growth
Education/Experience Required:
• High school or better
• Minimum 1 year Call Center experience
Job Type: Full-time
Accountabilities:
- Quickly and effectively answer patient questions and concerns while providing exceptional Customer Service at all times.
- Actively listen to find a common solution to patient concerns around their account.
- Reference and update internal clients’ systems accurately.
- Demonstrate an ability to use empathy, compassion, problem solving skills, negotiation, and de-escalation.
Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.y other federal, state, or local protected class.
