What are the responsibilities and job description for the Customer Service Representative - Pharmacy position at MedWiz Pharmacy?
About Us
MedsWiz Pharmacy is looking for a dedicated and courteous pharmacy customer support representative to join our team in New York. As a key member of our long-term care pharmacy team, you will be responsible for providing top-notch service to our clients through various communication channels.
Your primary goal will be to deliver exceptional customer experiences by addressing their inquiries, resolving issues, and offering helpful solutions. You will also work closely with colleagues to ensure seamless collaboration and maintain the highest level of customer satisfaction.
This role requires:
- A high school diploma or equivalent.
- Previous experience in a call center environment is desirable.
- Excellent communication and interpersonal skills, including a professional phone voice.
- Familiarity with software, databases, and other tools used in a pharmacy setting.
- Ability to multitask, work under pressure, and meet performance targets.
- Adaptability and willingness to learn new skills and processes.
