Manager, Office Administration

Description

About Us

Our mission is simple: we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and people love working here too . We've been recognized as a "Top Workplace" for 6 years in a row.

Essential Duties and Responsibilities: 

We are seeking an experienced and   compassionate Office Manager to join our team at a Funeral Home. The ideal   candidate will be responsible for managing the daily operations of the office   and ensuring that all administrative tasks are completed efficiently and   effectively. If you think you have what it takes to make a profound   difference in the lives of others, then we want to hear from you. This is an   exciting opportunity that will bring about a whole new level of success and   satisfaction beyond measure.

Responsibilities:

• Manage the daily operations of   the office, including scheduling appointments, answering phone calls, and   responding to emails
• Oversee the preparation of   funeral arrangements, including coordinating with families, funeral   directors, and other staff members
• Maintain accurate records of all   financial transactions, including accounts payable and receivable, payroll,   and inventory
• Ensure that all office equipment   and supplies are maintained and in good working order
• Provide exceptional customer   service to families and visitors, ensuring that their needs are met with   compassion and professionalism
• Advanced computer skills: Type   60-100 WPM, must be proficient with Microsoft Word, Excel, Power Point,   Publisher, Adobe Photoshop and other related graphic design software   platforms
• Manage a multiple-line phone   system successfully and manage high traffic volume in calls and walk in   business
• Must be able to demonstrate   organization and efficiency. Workload and assignment deadlines must be met   regardless of how busy or hectic the office will get from time to time 
• Creative writing skills are   needed to help compose obituaries, programs and other advertising materials   that will be put together under the direction of the location manager
• Graphic design abilities:   Comfortable using Photoshop and Publisher to design marketing materials under   the direction of the location manager. You will be responsible for designing   customized programs for families
• Must be able to lead and guide a   family through the process of completing information needed for their loved   one's funeral service
• Office management duties will   also include drafting obituaries, designing customized programs, putting   together funeral packets for every family served, scanning and editing photos   for obituary and DVD tributes, include closing out files and communicating   with our corporate office on details pertaining to the files
• Other duties as assigned

Requirements

Education and/or Work Experience Requirements: 

• High   school diploma or equivalent; associate or bachelor's degree preferred
• 3   years of experience in office management or a related field
• Excellent   organizational and time management skills
• Strong   communication and interpersonal skills
• Ability   to work independently and as part of a team
• Proficiency   in Microsoft Office and other office software
• Sensitivity   to the needs of grieving families and the ability to provide compassionate   support
• Must be able to work under pressure and meet   deadlines, while maintaining a positive attitude and providing exemplary   customer service
• Must be comfortable with death. We are dealing with grieving   families, and they rely upon us to help them through the process of planning   their loved one's funeral service. The candidate must be able to demonstrate   a high level of compassion and empathy for others, but can successfully   accomplish the required tasks at hand
• Ability to work independently and to carry out   assignments to completion within parameters of instructions given, prescribed   routines, and standard accepted practices
• Excellent computer proficiency (MS Office –   Word, Excel, PowerPoint and Outlook, etc.)
• Ability to act with integrity, professionalism, and confidentiality 

Physical Requirements: 

• Ability  to safely and successfully perform the essential job functions consistent   with the ADA, FMLA and other federal, state and local standards, including   meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and   other federal, state and local standards
• Must be able to occasionally lift and carry up to 15 lbs.
• Must be able to talk, listen and speak clearly on telephone
• Must be able to sit for prolonged periods at a desk, while working on a computer 

Salary : $19 - $25