What are the responsibilities and job description for the Manager, Office Administration position at Security National Financial Corporation?

About Us

Our mission is simple : we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and people love working here too . We've been recognized as a "Top Workplace" for 6 years in a row.

Essential Duties and Responsibilities :

We are seeking an experienced and compassionate Office Manager to join our team at a Funeral Home. The ideal candidate will be responsible for managing the daily operations of the office and ensuring that all administrative tasks are completed efficiently and effectively. If you think you have what it takes to make a profound difference in the lives of others, then we want to hear from you. This is an exciting opportunity that will bring about a whole new level of success and satisfaction beyond measure.

Responsibilities :

Manage the daily operations of the office, including scheduling appointments, answering phone calls, and responding to emails
Oversee the preparation of funeral arrangements, including coordinating with families, funeral directors, and other staff members
Maintain accurate records of all financial transactions, including accounts payable and receivable, payroll, and inventory
Ensure that all office equipment and supplies are maintained and in good working order
Provide exceptional customer service to families and visitors, ensuring that their needs are met with compassion and professionalism
Advanced computer skills : Type 60-100 WPM, must be proficient with Microsoft Word, Excel, Power Point, Publisher, Adobe Photoshop and other related graphic design software platforms
Manage a multiple-line phone system successfully and manage high traffic volume in calls and walk in business
Must be able to demonstrate organization and efficiency. Workload and assignment deadlines must be met regardless of how busy or hectic the office will get from time to time
Creative writing skills are needed to help compose obituaries, programs and other advertising materials that will be put together under the direction of the location manager
Graphic design abilities : Comfortable using Photoshop and Publisher to design marketing materials under the direction of the location manager. You will be responsible for designing customized programs for families
Must be able to lead and guide a family through the process of completing information needed for their loved one's funeral service
Office management duties will also include drafting obituaries, designing customized programs, putting together funeral packets for every family served, scanning and editing photos for obituary and DVD tributes, include closing out files and communicating with our corporate office on details pertaining to the files
Other duties as assigned

Requirements

Education and / or Work Experience Requirements :

High school diploma or equivalent; associate or bachelor's degree preferred

3 years of experience in office management or a related field

Excellent organizational and time management skills

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Proficiency in Microsoft Office and other office software

Sensitivity to the needs of grieving families and the ability to provide compassionate support

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Must be comfortable with death. We are dealing with grieving families, and they rely upon us to help them through the process of planning their loved one's funeral service. The candidate must be able to demonstrate a high level of compassion and empathy for others, but can successfully accomplish the required tasks at hand

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Excellent computer proficiency (MS Office - Word, Excel, PowerPoint and Outlook, etc.)

Ability to act with integrity, professionalism, and confidentiality

Physical Requirements :

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and / or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Must be able to occasionally lift and carry up to 15 lbs.

Must be able to talk, listen and speak clearly on telephone

Must be able to sit for prolonged periods at a desk, while working on a computer

Salary Description

19-$25 an hour based on experience

Salary : $19 - $25

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