IT Technician II

The Opportunity

The IT Technician II provides superior technical support to users in an efficient and accurate manner. This position will be considered the company’s front line to solve basic and advanced technical problems and provide support to all lines of business.

The IT Technician II is responsible for installation and maintenance of hardware, software, and peripherals for technology functions on a day-to-day basis.  Under general supervision, schedules and coordinates maintenance of client’s computers, cable structure, inventory control, and telephone installations. 

In This Role You Will

• Provide friendly and helpful help desk support to internal users requiring telephone support, remote support, or onsite support for corporate applications, IT hardware, end-user printing, connectivity, and other general helpdesk functions.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolution, prioritizing problems, asking pertinent questions and assessing impact of issues.
• Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk.
• Direct unresolved issues to the next level of support personnel.
• Use the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention.
• Follow up with users to ensure full resolution of issues.
• Deploy, install, and manage computers and other devices in accordance with corporate standards.
• Play a strategic role in the on-boarding and off-boarding program, ensure that users are properly set up in the system by providing end-user account administration services (add/change/remove).
• Assist with monitoring and maintaining inventory of all hardware and software in use by the company.
• Install computer peripherals for users along with drivers and software.
• Develop and implement equipment preventative maintenance program.
• Execute and update a PC build sheet for uniform desktop deployment.
• Disassemble, replace failed parts, install upgrades, and reassemble computers as needed.
• Provide IT support for FedExForum games and events as needed
• Other related duties as required.

The Experience You Will Bring

• Completed Associate Degree (or) 2-year Technical Degree.
• 3 years or more related experience assisting with the implementation, maintenance, and upgrades to hardware and software of an organization’s IoT.
• A and/or Network certification, or able to complete with the first six months of employment.
• Working knowledge of Windows Active Directory, Azure Administration, and Remote Monitoring and Management (RMM) Tools and administration of other systems as they are developed or implemented.
• Knowledge of both Microsoft and Apple operating systems.
• Proficiency in Microsoft Exchange, Microsoft Active Directory, Window Server Management and Group Policy configuration.
• Strong knowledge of implementing and effectively managing helpdesk and IT operations best practices.
• Possess an outgoing personality suited to providing exceptional customer service, solving problems, and a commitment to continuous self-improvement.
• Excellent communication and interpersonal skills
• Professional demeanor at all times.
• Demonstrated organizational ability and follow-through.
• Ability to work within a team setting while demonstrating self-sufficiency and independence.
• Ability to work in a fast-paced environment
• Interested in learning new technologies and keeping current with those used in the environment supported.
• Must be able to work long hours, nights, weekends, holidays and FedExForum events as needed.

Nice to Have:

• Five years’ related experience.
• Experience with Point-of-Sale systems such as Quest Venue, NCR, Micros, or Appetize.
• Experience with Cisco Call Manager and UniFi Network Products.
• Knowledge and passion of NBA Basketball.

What We Offer

At the Memphis Grizzlies, we strive to support our team members through all stages of life with robust and attractive benefits, financial and wellness options and great perks.  In addition to offering a competitive salary, we have other great benefits and perks.

Keeping You Healthy

• Industry leading health coverage
• Short and Long-term disability
• Team Member and Dependent Life Insurance
• Group Voluntary Benefits
• Wellness programs through EAP and Headspace

Discounts and Perks

• Matching 401(k)
• Employee Assistance Program
• Tuition Reimbursement
• Team Store Discounts
• Happy Hours and other fun activities
• Qualified parking and game night meals
• NBA Sponsored Discount Programs
• Employee Referral Bonuses
• Employee Recognition Programs

Taking Time Off

• Generous Paid Time Off
• Holiday Pay
• Paid Parental Leave

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.