What are the responsibilities and job description for the IT Support Technician position at Menards?
Why Work for Menards?
Profit Sharing & 401K, Paid Vacation & Holidays
Team Member Discount
Highly collaborative work environment
Pay based on experience
POSITION SUMMARY :
Under the direction of the Manager of Distribution Center and Manufacturing IT Support, provides exceptional technical support and enhancements to Menard, Inc. as part of the IT Support team. Installs, modifies, and makes minor repairs to company computer equipment and software systems, and provides technical assistance and training to system users by performing the following duties.
PRIMARY RESPONSIBILITIES :
Willingness to learn new software
Willingness to learn new computer skills
Must have working knowledge of computers and their operating systems
Understand mobile technologies and equipment such as smartphones and tablets
Configure and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives
Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer
Ensure consistent implementation of processes including :
Installation of new or replacement equipment
De-installation of existing equipment
Initial testing processes for boot-up and image load
Perform generic and basic tests on connectivity and application launches
Respond to Team Member inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
Instruct users in use of equipment, software, and manuals
Recommend or perform remedial actions to correct problems and documents issues
Coordinate activities with support desk, network services, or other information systems groups
Replace defective or inadequate software packages
Perform monthly preventive maintenance on all computer equipment at supported locations
Develop and implement ways to continuously improve support locations
Provide updates, status, and completion information to manager, team lead and / or Team Members, via voicemail, email, or in-person communication
Prepare paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits paperwork on a timely basis to department management
Travels daily to remote locations to perform prescribed installations and preventative maintenance on assigned equipment.
Remote locations include Menards stores within a 2 hour drive from the Iron Ridge DC site.
Routinely works aloft on ladders with hand tools and test sets
Conduct routine inventory, warehouse, shipping, and receiving duties
Follow established company policies regarding the safekeeping and security of equipment under repair
POSITION REQUIREMENTS :
The ideal candidate will have the following skills and abilities :
A Two Year Technical Degree or service experience in Computer Hardware, Computer Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management
Minimum of 2 years related experience including :
Installation, Repair, Upgrading, and Troubleshooting computer equipment
Must have experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers
Experience with mobile technology such as smartphones and tablets a plus
Strong working knowledge of Android, Windows 7, and Windows 10
Knowledge of Virtual Operating Systems
Proficiency with MS Office (Word, Excel, and Outlook)
Network / Client-Server experience preferred
Some experience with configuring routers, switches and hubs preferred
Any computer equipment manufacturer certifications are a plus
A , Network , Security certification are a plus
Experience with various printer types (impact, inkjet, or laser)
Willingness to learn
Punctuality, reliability, honesty and consistency
Ability to work effectively in a team environment and interact with many departments on all levels
Strong attention to detail and accuracy
Strong analytical skills
Strong written and verbal communication skills
Ability to work both independently and produce quality work
Good customer service skills
Good organizational skills
Good task management skills
Complete tasks as efficiently as possible
Ability to work under pressure of deadlines
Ability to manage multiple assignments and adjust to changing priorities
Keep work areas clean and organized
Ability to follow detailed written instructions
Follow company established policies regarding the safekeeping and security of equipment under repair
You must have a valid driver’s license and a good driving record.
Must be available to work Monday through Friday and rotating weekend / on-call schedule.
Provide numbers (i.e. home phone / cell phone) for which you can be easily and quickly reachable
Must carry a company provided cell phone during normal work hours.
Must have a reliable personal vehicle to use while performing job duties. (eligible for mileage reimbursement)
PHYSICAL DEMANDS :
This position requires lifting up to 75 pounds for warehouse pickup and delivery duties. Reasonable accommodations may be made to enable individuals with disabilities to perform this function.
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