What are the responsibilities and job description for the IT Support Specialist position at Menlo?
About Menlo
Menzlo is a technology-driven company that provides innovative solutions to our clients. We are committed to delivering exceptional results and exceeding our customers' expectations.
Job Requirements:
We are seeking an experienced IT Field Technician to join our team. The ideal candidate will have a strong background in IT and excellent communication skills.
Key Responsibilities:
- Deploy computer hardware, software, peripherals, and other computing devices.
- Troubleshoot problems and provide technical assistance to users.
- Analyze service request data and recommend process improvements.
- Document user identification information and maintain accurate records.
- Attend team meetings and collaborate with colleagues.
- Resolve issues using documentation, peers, and other resources.
- Monitor and report compliance with customer service level agreements.
- Perform other duties as assigned.
