What are the responsibilities and job description for the Field Services Technician l - Kalamazoo, MI position at Mercury Fiber?
Field Services Technician I
Are you a hands-on worker that is results driven? Does supplying a service to a customer that would otherwise be out of reach sound rewarding? Create your own personal connections as you work face to face with individual customers in this unique and rewarding role, allowing use of your own personal work truck, individual order schedules, and more.
Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiber-optic networks with the range, reliability, and flexibility of carrier-class wireless technologies. The Company connected its first subscriber in December of 2007. Today Mercury Broadbands' rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.
Position Summary: The Field Services Team of Mercury Broadband is the customer facing unit of the company. The team should be professional in attitude and appearance and engaged with our customers’ needs. Field Services should be mindful and thorough in their work; following installation and safety guidelines, and instructions from the Field Team Supervisor.
Location: Topeka, Kansas
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training
Key responsibilities and accountabilities:
- Installation of wireless broadband and/or fiber-optic service at customer premises
- Interact with subscribers and represent the company in a professional manner
- Properly configure and connect customer's home equipment to the Mercury Network
- Troubleshoot customer broadband and/or fiber equipment
- Assist sales team with localized marketing efforts
- Other duties as assigned
Skills & Requirements:
- Follow cabling procedures for wiring homes and businesses
- Comfortable working on ladders, roofs, attics, crawl spaces, and other confined and elevated locations
- Basic mechanical skills
- Knowledge of and ability to operate basic hand and power tools
- Basic computer skills and proficiency with computers
- Basic computer networking skills and knowledge
- Use of PC based applications to program and diagnose various communications equipment
- Clean driving record and valid driver’s license
- Self-Motivated
- Customer service oriented and professional in appearance
- Ability to communicate effectively, both orally and in writing
Company Provided Training:
- Safety training
- OSHA Certifications
- Installation and equipment training
- Ethernet wiring
- Networking Training and Concepts
- VoIP training
- Fiber optic training
Capable of:
- Lifting up to 50 pounds
- Bending at the knees
- Using hand power tools
- Digging with hand tools
- Climbing ladder
- Traversing customer roofs
- Ability to travel if necessary
Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.
