Housing Solutions Supervisor, CalAIM

Description

Job Summary:
The Housing Solutions Supervisor is responsible for overseeing and motivating a team of approximately 5-7 Housing Solutions Case Managers while maintaining a small caseload of 5-7 clients. This role involves conducting ongoing needs assessments, developing personal housing stability and service plans, providing implementation and support, offering information and referrals, and advocating for individuals in the Mercy House Housing Solutions Program. The Housing Solutions Supervisor is expected to build and maintain strong working relationships with clients to help them increase their self-reliance. This position plays a key role in recognizing and promoting positive behavior changes, while also identifying and addressing obstacles that may undermine clients’ self-reliance and housing stability. The supervisor will ensure that clear, accurate records are maintained and that trauma-informed, client-focused strategies are practiced by the team.

Essential Duties and Responsibilities:

Client/Service Delivery:

• Manage a caseload of 5-7 clients, meeting their needs and ensuring compliance with grant requirements.
• Utilize harm reduction strategies and client-centered methodologies to support clients in maintaining housing.
• Apply crisis prevention and intervention techniques as necessary.
• Support clients in building on their strengths while acknowledging their needs in a respectful manner.
• Conduct visits and apartment inspections to ensure proper maintenance.
• Stay informed about community resources and make referrals as needed.
• Foster and facilitate positive relationships between clients and their landlords/caretakers.
• Maintain accurate and up-to-date case files, including individual service plans, emergency plans, case notes, and other documentation in Cal Optima Connect.
• Ensure timely and accurate completion of paperwork to secure agency payments from various sources.

Team Management:

• Supervise approximately 5-7 Housing Solutions Case Managers, promoting optimal team performance.
• Demonstrate leadership and team-building skills, ensuring alignment with the agency’s mission, values, and service quality.
• Train and guide new Case Managers, assisting with day-to-day tasks and job-related questions.
• Conduct quarterly quality control checks of case files to ensure they are up-to-date and accurate.
• Provide ongoing support and guidance to Case Managers.
• Coordinate and lead trainings and orientations as needed.
• Conduct bi-monthly or as-needed one-on-one meetings with designated staff.
• Facilitate team meetings on a bi-monthly basis or as necessary.
• Perform 90-day probation and annual performance reviews for Case Managers.
• Approve Absence from Work requests and ensure proper documentation.
• Review and approve staff Paycom submissions, ensuring accuracy and timely submission per HR deadlines.
• Approve and monitor monthly mileage reimbursement requests.
• Review and track monthly invoices to ensure accurate reporting.
• Manage the after-hours cellphone for program staff, providing on-call coverage as required.

Miscellaneous:

• Assist the Program Manager in overseeing daily operations for the CalAIM Program in their absence.
• Attend staff and community meetings as directed by the Program Manager or Regional Director.
• Participate in relevant training to enhance knowledge of client needs and service delivery.
• Show willingness to learn about Adult Rehabilitative, Mental Health Services, and Substance Abuse Treatments.
• Perform other duties as assigned.

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf)

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

Qualifications

Requirements:

Experience:

• Bachelor’s degree in Social Work or a related field, with preference given to candidates with experience in recovery, mental health, and co-occurring disorders.
• Candidates with less than a Bachelor’s degree but at least 2 years of direct experience working with long-term homeless, low-income, and diverse populations, along with a working knowledge of mental health and addiction issues, are encouraged to apply.
• High level of tolerance and understanding when working with individuals who present urgent, multiple case management and health needs.
• Management experience is highly valued.

General:

• Ability to work effectively with a diverse population, plan, organize, and prioritize duties.
• Capability to perform crisis intervention when needed.
• Strong communication skills, both verbally and in writing, with the ability to provide clear instructions.
• Ability to maintain a positive, professional, and safe environment while on duty.
• Establish and maintain effective working relationships with colleagues and clients.
• Dependability, responsibility, and the ability to communicate respectfully and effectively.
• Proficiency in Microsoft Office and general computer literacy is required.
• A valid California driver’s license, proof of auto insurance, and a reliable personal vehicle are required.

Physical Requirements:

• Ability to lift up to 50 pounds.
• Prolonged periods of sitting at a desk and working on a computer.

Salary : $26 - $28