What are the responsibilities and job description for the Help Desk Analyst position at Merge IT?
Our enterprise-level client is seeking to add a Helpdesk Analyst to the team in Plano, TX. Please see below for full details.
Job Notes:
--3-6 month contract / extensions are possible with strong performance
--Onsite in Plano, TX.
--Drug & Background required.
Pay Rate = $19-21 w2 per hour
Notes:
--Must have some service desk experience.
--Service Desk is just getting a ticket and delegating it out. This role will not include floor walking or deskside support.
Scope of Job:
- Perform a range of technical work activities at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
The Ideal Candidate:
- Able to follow instructions and procedures
- Proven experience in IT Deskside Service environment.
- Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
- Demonstrates an organized approach to work.
- Demonstrates customer service abilities
- Routine administrative skills
- Good interpersonal skills, basic literacy and numeracy skills
- Demonstrates awareness of health and safety at work.
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).
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Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Salary : $19 - $21
