Office Services Supervisor

Salary : See Position Description

Location : Lakeport

Job Type : Full-Time

Job Number : MSS04985

Department : Lake County Department of Social Services

Opening Date : 01 / 15 / 2025

Closing Date : 2 / 5 / 2025 11 : 59 PM Pacific

Position Information

Under limited supervision, the Office Assistant Supervisor I plans, organizes, supervises, and participates in the work of an office support unit; establishes and maintains administrative records; may oversee the initial application screening function in the assigned departments' automated system; and performs related work as required.

The Office Assistant Supervisor I is the first supervisory level in the Office Assistant series. The Office Assistant Supervisor I differs from the Office Assistant Supervisor II in that the latter supervises office support functions through subordinate first-line Office Assistant Supervisors and other lead-workers in a complex, multi-level organizational structure.

SALARY INFORMATION :

21.30 / hourly, $3,692.00 / monthly, $44,304.00 / yearly

Examples of Duties

Duties may include, but are not limited to, the following :

• Plans, assigns, supervises, and reviews the work of support staff to ensure quality, completion, and compliance with department standards.
• Selects, trains, evaluates, and disciplines subordinate staff.
• Identifies training needs, conducts training, and provides leadership and coaching for staff.
• Independently establishes a course of action to accomplish work objectives and adapts to meet changing priorities.
• In cooperation with management, develops or revises policies, procedures, and templates to improve efficiency, effectiveness, and compliance.
• Arranges for additional staffing to meet established objectives.
• Answers inquiries and resolves complaints from customers, service providers, department personnel, and the public.
• Functions as an authoritative resource of information on regulations, rules, department policies, and guidelines.
• Establishes and updates administrative records and summaries for department such as budgetary, revenue and expenditures, personnel and payroll records, inventory control, workflow and production output, work load, and regulatory and procedural manuals.
• Operates and oversees the use of automated systems, works with IT staff to implement modifications, and utilizes various software applications.
• Promotes cooperative professional working relations among staff, resolves conflicts, and monitors work environment.
• Provides employees with guidance and prepares performance evaluations.
• Performs related duties as assigned.

EMPLOYMENT STANDARDS

Knowledge of :

Ability to :

Minimum Qualifications

One (1) year of full-time experience performing advanced journey level or lead-worker clerical duties in an office environment.

Supplemental Information

ADDITIONAL INFORMATION

EXAMINATION INFORMATION

TRAINING AND EXPERIENCE EXAMINATION - WEIGHTED 100%

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate's knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination. Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION

A departmental open eligible list will be established for the county of Lake. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

SPECIAL TEST ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at mssprogram@calhr.ca.gov or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

EDUCATION DOCUMENTS

If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications : Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

ABOUT LAKE COUNTY Nestled inland and to the north of the San Francisco Bay Area, Lake County is rich with geographic history and landmarks. Lake County is home to Clear Lake, which is said to have been formed more than 2 million years ago and is the largest natural freshwater lake in the state of California. As a neighboring county to Napa, Lake County is renowned for growing premium wine grapes, pears, and walnuts, and as certified by the State's Air Resources Board, has the cleanest air in California. Also found in Lake County is Mount Konocti, which was formed from volcanic eruptions between 100,000 and 600,000 years ago. The local economy is based primarily on agriculture, tourism, and the geothermal power industry.

Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department.

Salary : $44,304