What are the responsibilities and job description for the Customer Service Representative position at Meritum Energy Holdings?
Job Details
Job Summary
The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving concerns. Our Customer Service Representatives are committed to Service, Efficiency and Safety.
This position will support our Pico Propane location in West Palm Beach, FL.
Duties / Responsibilities :
- Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
- Collects and enters orders for new or additional products or services
- Forwards customer questions and complaints to the assigned specialist or other appropriate staff
- Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Assist customers with filling propane cylinders at the bottle dock station
- Performs other related duties as assigned
The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.
Qualifications
Education and Experience :
Skills / Abilities :
Physical Requirements :
The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.
